--00000000000062b8c105db5da7bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Johanne, I appreciate all the effort, glad to hear we are moving forward. To clarify, the welcome email with enrollment instructions will be coming from SunLife, is that correct? Is the email with the pdf's separate? Can it be combined into one email? On Tue, Mar 29, 2022 at 12:04 PM Johanne Casola wrote: > Hi Dawn and everyone, > > > > *Update of =E2=80=9Cwelcome emails=E2=80=9D to employee situation :* > > 1. *Cause of delay-*failure of system generated welcome emails is an > IT problem, not an operations team problem. > > IT dept is dealing with this issue. > > 1. *Solution:* Operations team has manually prepared =E2=80=9Cwelcome = emails=E2=80=9D > for the 17 employees (Toronto Division). > 2. That one email from them, with all employee PDFs, will be sent to > me within the next hour or 2. > 3. Dawn, how would you like to distribute these emails to employees? > Can I forward to you the employee PDFs, > > and you then you forward to them? Please let me know. > > 1. I understand, this is a time sensitive situation, and is > frustrating to the (Toronto Division) employees. Again, I must reiter= ate, > these employees > > have insurance coverage, any and all claims, respecting the contract > coverage date, will be re-imbursed, not in months but in weeks. > > > > > > Let us rectify this issue, and then I will meet like to meet with you and > this team. > > > > *Merci / Thank you* > > > > *Johanne Casola, B.Comm.* > > *Services Financiers J.C. Casola Inc./ J.C. Casola Financial Services Inc= .* > > *Membre de MDRT / MDRT Member* > *Membre du Programme Elite* > > *Conseiller en s=C3=A9curit=C3=A9 financi=C3=A8re et conseiller en assura= nce et rentes > collectives=E2=80=93 Repr=C3=A9sentant en =C3=A9pargne collective* > > *Financial Security Advisor and Advisor in group-insurance and > group-annuity plans =E2=80=93 Mutual funds representative* > > *T: 514-447-9618 poste101 | F: 514-447-9430 | C**: * > *johanne.casola@sunlife.com* *| W**: > sunlife.ca/johanne.casola* > > *6455 , rue Jean-Talon est, bureau 302, Saint L=C3=A9onard (Qu=C3=A9bec)= H1S 3E8* > > > > *Ma salle zoom : my Zoom room*: https://sunlife-ca.zoom.us/j/8672044952 > > > > Rejoignez-nous sur Facebook | > Instagram | Twitter > | LinkedIn=C2=AD > > > > > *Nancy Arruda, Adjointe Administrative/ Administrative Assistant* > > > > > > Pour le groupe Sun Life, la protection de vos renseignements personnels > est une priorit=C3=A9. Nous devons recueillir, utiliser et transmettre vo= s > renseignements personnels notamment =C3=A0 des fins d=E2=80=99administrat= ion, de > recrutement et de s=C3=A9lection, de protection contre la fraude, les err= eurs ou > les fausses repr=C3=A9sentations, ainsi qu=E2=80=99=C3=A0 des fins juridi= ques, r=C3=A9glementaires > ou contractuelles. Les seules personnes qui ont acc=C3=A8s =C3=A0 vos ren= seignements > personnels sont nos employ=C3=A9s et nos partenaires de distribution tels= que > les conseillers et les tiers fournisseurs de services. Toute personne que > vous aurez autoris=C3=A9e pourra =C3=A9galement avoir acc=C3=A8s =C3=A0 v= os renseignements > personnels. Dans certains cas, =C3=A0 moins que cela soit interdit, ces > personnes peuvent =C3=AAtre =C3=A9tablies =C3=A0 l=E2=80=99ext=C3=A9rieur= du Canada, et vos > renseignements personnels pourraient alors =C3=AAtre r=C3=A9gis par les l= ois qui sont > en vigueur dans d=E2=80=99autres pays. Vous pouvez vous informer sur les > renseignements contenus dans nos dossiers =C3=A0 votre sujet et, le cas = =C3=A9ch=C3=A9ant, > nous demander par =C3=A9crit d=E2=80=99y apporter des corrections. Pour e= n savoir > davantage sur nos pratiques en mati=C3=A8re de protection des renseigneme= nts > personnels, rendez-vous sur *www.sunlife.ca/confidentialite* > . > > > > Respecting your privacy is a priority for the Sun Life group of companies= . > We collect, use and disclose your personal information for purposes that > include: administration; recruiting and selection; protecting against > fraud, errors or misrepresentations; and meeting legal, regulatory or > contractual requirements. The only people who have access to your persona= l > information are our employees and distribution partners such as advisors > and third-party service providers. We will also provide access to anyone > else you authorize. Sometimes, unless we are otherwise prohibited, these > people may be in countries outside Canada, so your personal information m= ay > be subject to the laws of those countries. You can ask for the informatio= n > in our files about you and, if necessary, ask us in writing to correct it= . > To find out more about our privacy practices, visit > *www.sunlife.ca/privacy* . > > > > > This email was sent by: Johanne Casola | 6455 rue Jean-Talon E., > Saint-Leonard, QC H1S 3E8 | Phone: (514) 447-9618 | Email: > Johanne.Casola@sunlife.com > From time to time