Re: Billing Update.

--000000000000909bfb05fd8a8f9e Content-Type: multipart/alternative; boundary="000000000000909bfa05fd8a8f9d" --000000000000909bfa05fd8a8f9d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Bill, We were going to put credit in the system to reflect bookings but what we can do is add a credit note to the month of April. Since there is a balance owed by the family of 1139.89, we can minus the tax credit from this balance and I will have the team add credit. In addition to this we will minus surcharge for the creditcard from the balance due as well. So the balance owed by the family for the month of April would now be 1139.89 - 462.5 (tax credit) - 59.39 (surcharge) =3D *$618.00.* Also bookings from Jan-March 31st, Chuck will be able to assist you as I have no insight for anything prior to transition in April besides the tax issue which we addressed above. @Chuck Terlesky Chuck can you provide insight on Bills concern about January hours? It looks like there's only a dispute of 1 hour? thank you On Tue, Jun 6, 2023 at 10:14=E2=80=AFPM Bill Picken wr= ote: > Hey Ali > > We don=E2=80=99t seem to be reconciled yet. > > There should be credits for the GST paid in January and February, see the > screen shot of Chuck=E2=80=99s email. > > What is the surcharge on the April invoice, see screenshot. > > Why did BlueCross only pay for 130.98 hrs in January, contracted to cover > 132.07 hrs. Chucks report say 132 hrs.? > > Please let me know when you get Jan 1st to April 30th reconciled. > > I would like to see all debits and credits. > > Bill > [image: image1.jpeg] > [image: image2.jpeg] > [image: image3.jpeg] > > Sent from my iPad > > On Jun 6, 2023, at 11:56 AM, Ali Malik wrote: > > Hey Bill, > > So we have reconciled all of the CDHC payments for the month of April. Th= e > total we received from CDHC for bookings from March 29-April 30th was > $5017.65. > > You can see below that we charged your card for 2 invoices. The $630 was = a > valid charge for payment owed from family for month of March. The charge > for $1568.80 on creditcard was for the full invoice when we should have > charged partial, i've included this in breakdown. > > So essentially the total billed for all invoices in April was *$7726.34. = *The > total we got paid from CDHC was *$5017.65.* The total we charged your > card for these invoices was *$1568.80*. So the total left owing by family > for month of April would be* $1139.89* (7726.34 - 5017.65 - 1568.80) > > What we can do is charge 1139.89 to the creditcard on file and close off > the month of April. Going forward everything will be straight forward as = we > have switched to monthly billing. The month of Mays invoice will come out > Wednesday, we will submit the whole month and then let you know once CDHC > pays us. > > We apologize for the back and forth Bill. I will assure you that we > won't have these issues going forward with the new changes. > > Please let me know how you want to proceed. Do not look at our online > system and that needs to be updated still. Please only review above and > attached breakdown. > > If you require anything else , please just send me an email and I will > assist you right away. > > > > > Creditcard charges on invoice 406087 and 406086 > > > > > > > > > > On Tue, Jun 6, 2023 at 11:30=E2=80=AFAM Chuck Terlesky > wrote: > >> Hi Bill, >> >> I want to introduce you to Ali and Cheryl. First, thank you, Bill, for >> your patience with our new billing system, as we have implemented a new = way >> for you to pay and monitor the account. Ali works directly with our new >> payment system Versapay, and Cheryl is the Canadian Regional Manager for >> Client Success. >> >> Ali and his team are compiling reconciliation payments from Bluecross >> that he can share with you. The April month reconciliation is up to date= . I >> must apologize as this has taken longer than expected for you to get you= r >> answers. You have been moved to a monthly billing cycle so that all >> BlueCross payments will be applied on a monthly invoice. A GST credit wa= s >> applied for invoices in January and February, and GST is not on >> future invoices. >> >> Ali - Bill would like to see some documentation on BlueCross payments an= d >> an overall monthly total of where the account stands. >> >> Feel free to let me know if you have any questions. >> >> Regards, >> Chuck >> >> -- >> Chuck Terlesky B.A., CCPE >> General Manager/Regional Caregiver Ambassador for Canada >> >> 403-301-3777 >> >> TheKey.ca >> >> [image: TheKey] >> >> > > -- > *Ali Malik* > Manager - Financial Operations > > > > --=20 *Ali Malik* Manager - Financial Operations --000000000000909bfa05fd8a8f9d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Bill, We were going to put credit i= n the system to reflect=C2=A0bookings but what we can do is add a credit no= te to the month of April. Since there is a balance owed by the family of 11= 39.89, we can m