Will do!
On Thu., Jul. 28, 2022, 1:39 p.m. Ali Malik, <ali.malik@thekey.com> wrote:
> Hey Cheryl,
>
> That would be great if you can reach out as well, thank you. I will
> continue to also call the client. Will let you know if I get a hold of them.
>
>
> thank you,
>
> On Thu, Jul 28, 2022 at 11:59 AM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
>> Hi Ali,
>>
>> Thanks for the update. Historically we haven't had an issue with Baker,
>> would you like me to try reaching out and seeing I can connect? I think we
>> may have to suspend services if we can't get him on the phone.
>>
>> Let me know if you want me to reach out to James Baker
>>
>> Cheryl
>>
>> On Thu, Jul 28, 2022 at 12:48 PM Ali Malik <ali.malik@thekey.com> wrote:
>>
>>> Goodmorning guys,
>>>
>>> There are 2 clients that have huge outstanding amounts with us.
>>>
>>> Anna Jeffrey: $84k
>>> Steven Baker: $47k
>>>
>>> *For Anna Jeffrey:* good news, I got the clients banking info & put
>>> through the full outstanding balance on our 3rd party system. It went
>>> through but still in process and will know next week if it has settled.
>>>
>>> *For Steven Baker:* Still working on this, I had called the client
>>> multiple times and emailed them letting them know we need to get this paid
>>> off as soon as possible or we will need to add interest and or late fees
>>> with service interruption. I'm going to try my best to get a hold of the
>>> client and get them to pay the outstanding balance. If I cannot get a hold
>>> of the client, I will get on meeting with Cheryl and Sandra to discuss how
>>> we are going to proceed. This client is on online banking, they send money
>>> straight to our bank. I'm going to try and get their banking details to put
>>> the full balance through.
>>>
>>> Will keep you posted!
>>>
>>> Warm regards,
>>> --
>>> *Ali Malik*
>>> Manager - Financial Operations
>>>
>>>
>>
>> --
>> *Cheryl Cartwright*
>> Director of Care
>> Home Care Assistance
>> Office: 416-488-8777 <4164888777>
>> Toronto, ON (EST)
>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
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>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
>