--0000000000005e7b20060df80cea Content-Type: multipart/alternative; boundary="0000000000005e7b1e060df80ce9" --0000000000005e7b1e060df80ce9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the information. Since there doesn't appear to be any ETFs on the 5868 account, can we disconnect the following lines that have "cancel" next to them and move the others onto 6013? [image: image.png] On Wed, Dec 20, 2023 at 11:34=E2=80=AFAM Rogers Business Support wrote: > Hello Timothy, > > Thank you for your email. > > Kindly see the attached charges breakdown report for Corporate Accounts > 785976853 and 934376013. > > Then report includes > > Account Name and Numbers > Wireless numbers/User names > Monthly charges breakdown with any applicable discount. > > If you have any additional questions or concerns, please do not hesitate > to contact us, we would be more than happy to assist you. For immediate > assistance please call 1-877-274-3375 option 2. > > If you are sending a response after 7 days, please do not reply using thi= s > email chain. We ask that you create a new email so that this request can = be > assigned. > > Thank you for your continued business with Rogers. Have a great day! > > *Sheba Zaidi* > *Business Customer Service * > > Rogers Business > > *TEL: *1-877-274-3375 > *rogers.businesssupport@rci.rogers.com > * > > > > *Using Business Self Serve is NOW better! * > > - Payments made easy - add a credit card and save it for one time > payments or for pre authorized payments > - New reports for improved bill & device management, including > hardware upgrade information > > Log into your Business Self-Serve account and check out these new feature= s > today! > > You may receive a Customer Survey requesting feedback on your experience > with us. We appreciate your feedback and pride ourselves on your > willingness to recommend Rogers. Thank you in advance! > > > --------------- Original Message --------------- > *From:* Timothy Thomas [tt@thekey.com] > *Sent:* 14/12/2023 12:59 PM > *To:* jhawkins@thekey.com > *Cc:* it@thekey.com; rogers.businesssupport@rci.rogers.com > *Subject:* Re: Rogers Cell Account Consolidation (Case #233870690) > > John can we connect for a call to discuss. Feel free to drop a meeting in > my calendar at your convenience. > > On Thu, Dec 14, 2023 at 12:53?PM John Andrew Hawkins > wrote: > >> Thank you for the clarification. Leadership is on this email chain to >> review for approval. >> >> On Tue, Dec 12, 2023 at 1:01?PM Rogers Business Support > rogers.businesssupport@rci.rogers.com> wrote: >> >>> Hello John, >>> >>> Thank you for your email and I appreciate your understanding. >>> >>> Following up on your query on consolidation of all the accounts. >>> >>> Kindly note that the Small business accounts device balances would be >>> charged to them once if we transfer or consolidate them to the corporat= e >>> account. >>> >>> Account # 872545868 =3D $2159.49 >>> >>> Account #875718157 =3D $ 2457.18 >>> >>> The corporate accounts will not be charged if we the lines from one >>> corporate account to another. >>> >>> Corporate Accounts 785976853 and 934376013. >>> >>> Should you decide to consolidate all the lines onto one corporate >>> account then each line will be under $75.00 with 10% 10GB pooled data p= lan. >>> >>> I hope this answers your account query. >>> >>> If you have any additional questions or concerns, please do not hesitat= e >>> to contact us, we would be more than happy to assist you. For immediat= e >>> assistance please call 1-877-274-3375 option 2. >>> >>> If you are sending a response after 7 days, please do not reply using >>> this email chain. We ask that you create a new email so that this reque= st >>> can be assigned. >>> >>> You may receive a Customer Survey requesting feedback on your experienc= e >>> with my service today. Our goal is to provide you with a 10/10 customer >>> experience and a 5/5 interaction rating; I hope I have achieved that to= day. >>> We appreciate your feedback and pride ourselves on your willingness to = let >>> me know how I did today if you receive a survey. >>> >>> Thank you for your continued business with Rogers. Have a great day! >>> >>> *Sheba Zaidi* >>> *Business Customer Service * >>> >>> Rogers Business >>> >>> *TEL: *1-877-274-3375 >>> *rogers.businesssupport@rci.rogers.com >>> * >>> >>> >>> >>> *Using Business Self Serve is NOW better! * >>> >>> - Payments made easy - add a credit card and save it for one time >>> payments or for pre authorized payments >>> >>> >>> >>> - New reports for improved bill & device management, including >>> hardware u