Rogers Cell Account Consolidation (Case #233870690)

Hello Timothy,

Thank you for your email.

Kindly see the attached charges breakdown report for Corporate Accounts 785976853 and 934376013.

Then report includes

Account Name and Numbers
Wireless numbers/User names
Monthly charges breakdown with any applicable discount.

If you have any additional questions or concerns, please do not hesitate to contact us, we would be more than happy to assist you.  For immediate assistance please call 1-877-274-3375 option 2.

If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.

Thank you for your continued business with Rogers. Have a great day!

Sheba Zaidi
Business Customer Service

Rogers Business

TEL: 1-877-274-3375
rogers.businesssupport@rci.rogers.com



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--------------- Original Message ---------------
From: Timothy Thomas [tt@thekey.com]
Sent: 14/12/2023 12:59 PM
To: jhawkins@thekey.com
Cc: it@thekey.com; rogers.businesssupport@rci.rogers.com
Subject: Re: Rogers Cell Account Consolidation (Case #233870690)

John can we connect for a call to discuss. Feel free to drop a meeting in my calendar at your convenience.
On Thu, Dec 14, 2023 at 12:53?PM John Andrew Hawkins <jhawkins@thekey.com> wrote:
Thank you for the clarification. Leadership is on this email chain to review for approval.
On Tue, Dec 12, 2023 at 1:01?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hello John,

Thank you for your email and I appreciate your understanding.

Following up on your query on consolidation of all the accounts.

Kindly note that the Small business accounts device balances would be charged to them once if we transfer or consolidate them to the corporate account.

Account # 872545868 = $2159.49

Account #875718157 = $ 2457.18

The corporate accounts will not be charged if we the lines from one corporate account to another.

Corporate Accounts 785976853 and 934376013.

Should you decide to consolidate all the lines onto one corporate account then each line will be under $75.00 with 10% 10GB pooled data plan.

I hope this answers your account query.

If you have any additional questions or concerns, please do not hesitate to contact us, we would be more than happy to assist you.  For immediate assistance please call 1-877-274-3375 option 2.

If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.

You may receive a Customer Survey requesting feedback on your experience with my service today. Our goal is to provide you with a 10/10 customer experience and a 5/5 interaction rating; I hope I have achieved that today. We appreciate your feedback and pride ourselves on your willingness to let me know how I did today if you receive a survey.

Thank you for your continued business with Rogers. Have a great day!

Sheba Zaidi
Business Customer Service

Rogers Business

TEL: 1-877-274-3375
rogers.businesssupport@rci.rogers.com



Using Business Self Serve is NOW better!

Payments made easy - add a credit card and save it for one time payments or for pre authorized payments

New reports for improved bill & device management, including hardware upgrade information

Log into your Business Self-Serve account and check out these new features today!

You may receive a Customer Survey requesting feedback on your experience with us. We appreciate your feedback and pride ourselves on your willingness to recommend Rogers. Thank you in advance!


--------------- Original Message ---------------
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 12/12/2023 9:15 AM
To:  rogers.businesssupport@rci.rogers.com
Cc: tt@thekey.com;  it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #233870690)
Can we have a breakdown of consolidating every line?
On Mon, Dec 11, 2023 at 2:36?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hello John,

Thank you for your email.

Following up on the corporate account lines.

Kindly provide more clarity as which lines you would like us to move and also advise which accounts we are discussing here.

We appreciate your business with Rogers. Have a wonderful day.

Kind regards,

Sheba Zaidi
Business Customer Service

Rogers Business

TEL: 1-877-274-3375
rogers.businesssupport@rci.rogers.com



Using Business Self Serve is NOW better!

Payments made easy - add a credit card and save it for one time payments or for pre authorized payments

New reports for improved bill & device management, including hardware upgrade information

Log into your Business Self-Serve account and check out these new features today!

You may receive a Customer Survey requesting feedback on your experience with us. We appreciate your feedback and pride ourselves on your willingness to recommend Rogers. Thank you in advance!



Canada's Largest and Most Reliable 5G Network

This communication is confidential. We only send and receive email on the basis of the terms set out at  https://www.rogers.com/emailnotice



Le r�seau 5G le plus �tendu et le plus fiable au pays

Ce message est confidentiel. Notre transmission et r�ception de courriels se fait strictement suivant les modalit�s �nonc�es dans l�avis publi� � www.rogers.com/aviscourriel
--

Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca




Canada's Largest and Most Reliable 5G Network

This communication is confidential. We only send and receive email on the basis of the terms set out at  https://www.rogers.com/emailnotice



Le r�seau 5G le plus �tendu et le plus fiable au pays

Ce message est confidentiel. Notre transmission et r�ception de courriels se fait strictement suivant les modalit�s �nonc�es dans l�avis publi� � www.rogers.com/aviscourriel