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Re: SalesForce and ClearCare Integration Issues - [#1337022]

From
Briana Del Real <salesforcesupport@homecareassistance.com>
To
joey.taylor@thekey.com
CC
audraw@thekey.com, tt@thekey.com, salesforcesupport@thekey.com, clearcaresupport@thekey.com
Date
Fri, 12 Dec 2025 01
Folder
INBOX
----==_mimepart_693b74c2ef926_22d614f4500cc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi JosephTaylor, 
 
 
 
 
 It looks like this is due to the current wellsky integration issue .= The current work around is manually activating the profile in wellsky . = Let me know if you have any questions. 
 
 
 
 
 
 
 
 
 Thanks, 
 
 
 Briana 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 On Thu, 11 Dec at 6:56 PM , JosephTaylor wrote= : 
 
 
 Good Afternoon, I have a returning client starting care at 2PM EST a= nd the ClearCare profile is not reactivating even though I pushed through= the Opp in SalesForce. I get the following code: " Error calculating inp= ut for field 'condition': comparison of Workato::Types::UnicodeString wit= h 1 failed" https://homecareassistance.lightning.force.com/lightning/r/O= pportunity/006UH00000X6Z4wYAF/view and https://montreal.clearcareonline.c= a/clients/1000000000049488/
 
 
 Would you be able to resolve this issue ASAP as I need to build the s= chedule and start working on this tonight. Thank you, 
 
 
 Joey Taylor
 
 Directeur Général/General Manager
 
 514-907-5065
 
 TheKey.ca  
 
 
 
 
 
 ----==_mimepart_693b74c2ef926_22d614f4500cc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable 
 
 
 
 
 
 Hi JosephTaylor, 
 
 
 
 
 
 It looks like this is due to the current wellsky integration issue .= The current work around is manually activating the profile in wellsky . = Let me know if you have any questions. 
 
 
 
 
 
 
 
 
 Thanks,  
= 
 
 Briana 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 On Thu, 11 Dec at 6:56 PM , JosephTayl= or &lt;joey.taylor@thekey.com&gt; wrote: 
 
 
 Good Afternoon, I have a returning client starting care at 2PM= EST and the ClearCare profile is not reactivating even though I pushed t= hrough the Opp in SalesForce. I get the following code: " <span sty= le='color:rgb(24,24,24);font-family:-apple-system,BlinkMacSystemFont,"S= egoe UI",Roboto,Helvetica,Arial,sans-serif,"Apple Color Emoji","Segoe UI = Emoji","Segoe UI Symbol";font-size:14px'>Error calculating input for fiel= d 'condition': comparison of Workato::Types::UnicodeString with 1 failed"= https://homecareassistance.lightning= .force.com/lightning/r/Opportunity/006UH00000X6Z4wYAF/view and https://montreal.clearcareonline.ca/clients/= 1000000000049488/ 
 
 
 
 Would you be able to resolve this issue ASAP as I need to build = the schedule and start working on this tonight. Thank you, = 
 
 
 
 
 Joey Taylor 
 
 
= Directeur Général/ = General = Manager 
 
 
 514= -907-5065 
 
 
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