--000000000000ee98b80607fde1ff Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Gabrielle. I will follow up today! On Wed, Oct 18, 2023 at 8:42=E2=80=AFAM Joey Taylor wrote: > Thanks Gabrielle!! > > @Dennis Fancy Can you follow up with client as well > as let us know if this is an area we cover!! > > > > On Wed, Oct 18, 2023 at 2:00=E2=80=AFAM Gabrielle Wolfe wrote: > >> This lead my team took tonight has a postal code in BC that is not mappe= d >> to your service areas in SF. But the agent escalated it to me because t= hey >> really connected with the client and wanted to make sure they get help. = So >> I've reassigned it to Dennis in SF and set the office as Calgary, if you= do >> not service this area maybe you know of a referral you can send to the >> client. >> >> >> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7V000= 01uvQtxUAE/view >> >> Also...because it's all new I figured it doesn't hurt to double check if >> it's in your area but SF is missing the postal code. >> >> Thanks! >> >> GW >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> > > > -- > > Joey Taylor > > *Regional Care Solutions Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --000000000000ee98b80607fde1ff Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Gabrielle. I will follow up today! On Wed, = Oct 18, 2023 at 8:42=E2=80=AFAM Joey Taylor < joey.taylor@thekey.com > wrote: Thanks Gabrielle!! @Dennis Fancy =C2=A0Can you follow u= p with client as well as let us know if this is an area we cover!! On Wed, Oct 18, 2023 at 2:00=E2=80=AFAM Gabrielle Wolfe < gwolfe@thekey.com > wrote:= This lead my team took tonight has a postal code in BC that is not mapped= to your service areas in SF.=C2=A0 But the agent escalated it to me becaus= e they really connected with the client and wanted to make sure they get he= lp.=C2=A0 So I've reassigned it to Dennis in SF and set the office as C= algary, if you do not service this area maybe you know of a referral you ca= n send to the client. https://homecareassistance.lightning.force.com/lightning/r/Lead/00= Q7V00001uvQtxUAE/view Also...because it's = all new I figured it doesn't hurt to double check if it's in your a= rea but SF is missing the postal code. Thanks! GW Gabrielle Wolfe Please note my email has changed: gwolfe@thekey.c