--00000000000070d50805e3da4455 Content-Type: text/plain; charset="UTF-8" Understood - Tim/Taneshia, can you please confirm we can close the Intercom IO account? On Fri, Jul 15, 2022 at 9:08 AM Audra Williams wrote: > I would agree and I don't recall that she was set up as a user. > > Best, > > On Fri, Jul 15, 2022 at 9:00 AM Pablo Hurtado wrote: > >> Hi, >> >> Just circling back on this as @Isabelle La and I just >> had a meeting with Mavencare Tech and this was a topic. TIm, not sure if >> Taneshia is confused with Intercom but there are minimal leads that come in >> through this portal. I would say at most 1 lead a feet that is potentially >> looking for foot care. >> >> Not sure we are getting the ROI we would want just based on that. I also >> don't think Taneshia is a user in the portal, I don't think she was set up, >> was she @Audra Williams ? >> >> Aside from that, minimal DQL interaction for NY, so for us we can cancel. >> >> My feedback would be to cancel and do without this additional provider. >> >> On Mon, Jul 11, 2022 at 12:18 PM Audra Williams >> wrote: >> >>> Sounds good! >>> >>> Thanks! >>> >>> On Mon, Jul 11, 2022 at 6:23 AM Timothy Thomas >> tt@homecareassistance.com> wrote: >>> >>>> Hi Audra, >>>> >>>> Taneshia has asked to keep it in place until the end of July. We'll >>>> track the lead quality and get back to you. >>>> >>>> Thanks >>>> Tim >>>> >>>> On Fri, Jul 8, 2022 at 4:29 PM Audra Williams >>>> wrote: >>>> >>>>> Thanks, Pablo! >>>>> >>>>> @Timothy Thomas what are your thoughts on >>>>> canceling this? I am not sure we are getting a great ROI. >>>>> >>>>> Best, >>>>> >>>>> On Fri, Jul 8, 2022 at 1:17 PM Pablo Hurtado >>>>> wrote: >>>>> >>>>>> Hi Audra, >>>>>> >>>>>> Hope you're well! >>>>>> >>>>>> As for NY our Intercom interaction/engagement is minimal, 2 over the >>>>>> last month. >>>>>> >>>>>> TO seems to be getting more from there. >>>>>> >>>>>> On Fri, Jul 8, 2022 at 3:27 PM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> Hi Kim and Pablo! >>>>>>> >>>>>>> Are we ok with canceling Intercom? I didn't want to cancel if we >>>>>>> were receiving quality leads through this chat bot. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> -- >>>>>>> Audra Williams >>>>>>> Director of Business Support >>>>>>> *Please note my email has changed:* >>>>>>> audraw@TheKey.com >>>>>>> >>>>>>> (425) 757-7027 >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> Pablo Hurtado >>>>>> >>>>>> General Manager, NY >>>>>> >>>>>> O. 646.813.3788 >>>>>> >>>>>> Mavencare | Powered by TheKey (Formerly Home Care Assista