--000000000000e3445206299f45f4 Content-Type: multipart/alternative; boundary="000000000000e3445206299f45f3" --000000000000e3445206299f45f3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning All, I resent Nimra the October revised invoice again this morning. I truly feel she is getting a bit confused with the invoices, as she keeps asking me to send them to her. I did give her a call, but I was not able to leave her a voice message as her mailbox was full, therefore I followed up with a text to see if she would like to go over the revised invoices to clear any confusion there may be. On Thu, Dec 19, 2024 at 7:32=E2=80=AFAM Timon Page = wrote: > Good morning Elizabeth > > Here are the answers to your questions: > > > - How does this change our position, if at all? If she fails to submit > she cannot as a result, stop paying us. Are we still suspending servic= es? *Yes, > we are suspending services as of Tuesday Dec. 24. The reason for this = is > the complexity of Tanzil's care. He is bedridden with muscular dystrop= hy, > has a tracheostomy and a feeding tube. Due to this, it would be neglig= ent > of us to suspend services without enough runway for them to arrange an= d get > alternate support in place. I have sent an email to Nimra stating this= , and > that we will require a credit card on file moving forward due to the > substantial outstanding balance on her account and the inconsistent pa= yment > history. I have also called her and left a vm to this effect and spoke= n to > her brother Kashan.* > > > > - What is LIHN and how does submitting invoices to them impact their > financial obligation to pay? *The LHIN - or more correctly Ontario > Health at Home (they recently changed their name) is the government bo= dy > that manages home care. One of the programs they offer is called Famil= y > Managed Care. With this model, the government gives the client a set a= mount > calculated by the amount of hours that they have assessed the client i= s > entitled to, multiplied by the regulated annual rate set by the govern= ment > for such services. These monies are deposited into an account that mus= t be > set up specifically for this program by the client and can have no > transactions other than those approved by OHaH. The amount invoiced mu= st > also match exactly the amount that is deposited. If it is too low, OHa= H > will adjust the amount allotted to the client to reflect the actual ca= re > being provided/billed. If it is over the allotted amount, OHaH can ref= use > approval and, if it is a recurring issue, can suspend financial suppor= t. It > is for this reason that Nimra requires accurate invoices. * > > > > - Did someone send those invoices to them, or do we still need to do > that? *Yes, Mi