Hi Kim,
I don't know the mechanics of your client list very well, but the intended
population is those who did not get their increase in the October or July
cohorts, and who started before six months ago. It's possible that there
were errors, but it looks like in some of my offices I work with special
programs etc were properly but I can't speak to what happened in NY/NJ.
It's also my understanding that everyone on this list has already received
a letter last week, from Ben & Co.
Sorry I don't have too much more detail on your items.
Best,
Chen
On Thu, Feb 16, 2023 at 1:20 PM Kimberly Guerci <kguerci@thekey.com> wrote:
> Hi Chen...I reached out to Ben but have not heard back. Have these
> letters actually been sent out already? For the NY clients on this list,
> these rate increases went into effect in Dec 2022 so they should not be on
> this list(not even sure where these rates were pulled from because they are
> not accurate). Additionally, there is a discrepancy in the rates on this
> sheet, some are actually lower than what we implemented in Dec so if these
> were sent to the clients, this is going to cause a problem. Additionally,
> there are MLH (Alpine) clients on this list that should not have received
> letters so if they did go out, we need to get in front of this quickly with
> MLH. Can you confirm if they did in fact go out to the clients already?
>
> On Thu, Feb 16, 2023 at 12:40 PM Chen Xie <chen@thekey.com> wrote:
>
>> Good afternoon team Northeast.
>>
>> Just a friendly reminder from me since Angie may be out of pocket, that
>> you will save your team a lot of energy and headache if you prioritize
>> updating the billing rate on any affected clients in your regions TODAY or
>> TOMORROW in advance of Monday 2/20. Once they're no longer future
>> schedules, you would need to go back and manually reopen and adjust each
>> one. If we do it now we can do it en masse and save everyone time. My usual
>> recommendation for this is a staffing team exercise (in ClearCare) followed
>> by Client Success review to ensure that it was done correctly.
>>
>> Best,
>> Chen
>>
>> ---------- Forwarded message ---------
>> From: Benjamin Lewis <benjamin.lewis@thekey.com>
>> Date: Thu, Feb 16, 2023 at 2:50 AM
>> Subject: Pricing Increases - 2 Cohorts
>> To: Alicia Broussard <abroussard@thekey.com>, Amy Harris <
>> aharris@thekey.com>, Alan Marland <amarland@thekey.com>, Angie Markwell <
>> angie.markwell@thekey.com>, Araceli Gutierrez <
>> araceli.gutierrez@thekey.com>, Beth Ann Rosario <
>> bethann.rosario@thekey.com>, Carol Miller <carol.miller@thekey.com>,
>> cathy.goffredo@thekey.com <catherine.goffredo@thekey.com>, Chen Xie <
>> chen@thekey.com>, Claudia Hernandez <chernandez@thekey.com>, Coddye
>> Ring-Noonan <coddye.ringnoonan@thekey.com>, Daisy Cerrillo <
>> dcerrillo@thekey.com>, Dave Knier <dknier@thekey.com>, Diane Mockenhaupt
>> <dmockenhaupt@thekey.com>, Darryl Williams <dwilliams@thekey.com>, Erin
>> Renshaw <erenshaw@thekey.com>, Ginger McVeigh <ginger.mcveigh@thekey.com>,
>> grace@123homecares.com <glabrecque@thekey.com>, James Buscemi <
>> jbuscemi@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>,
>> Jennifer Muskat <jmuskat@thekey.com>, Jessica Pascasio <
>> jpascasio@thekey.com>, James Patchett <jpatchett@thekey.com>, Kimberly
>> Guerci <kguerci@thekey.com>, Kim Kranwinkel <
>> kimberly.kranwinkel@thekey.com>, Lyly Nguyen <lynguyen@thekey.com>,
>> Micah Boongaling <mboongaling@thekey.com>,
>> melissa.reyes@homecareassistance.com <melissa.reyes@thekey.com>, Matt
>> Nyberg <mnyberg@thekey.com>, Nancy Hopkins <nhopkins@thekey.com>, Pete
>> DaCosta <peter.dacosta@thekey.com>, Ryan Dizon <rdizon@thekey.com>,
>> renee.anter@valuecareathome.com <renee.anter@thekey.com>, Shiphrah Drake
>> <sdrake@thekey.com>, Tamara Rice <tamara.rice@thekey.com>, Timothy
>> Thompson-Cook <timothy.thompsoncook@thekey.com>, Triff Cook <
>> triff@thekey.com>, Tricia Strite <tstrite@thekey.com>, Timothy Thomas <
>> tt@thekey.com>, Benjamin Lewis <benjamin.lewis@thekey.com>, Kirk Hayes <
>> khayes@thekey.com>
>>
>>
>> Hello all,
>>
>> I am reaching out as there are two batches of pricing increases that the
>> organization needs to push through in the coming weeks:
>>
>> 1. In the attached, you will find a list of clients where communication
>> was sent out to clients who had not had rate increases since prior to June
>> of last year. This was an executive team decision and approved by the
>> division heads. Most of these rates will have effective dates of 2/20 or
>> 3/6 depending on the office's local regulations (the effective date that
>> was sent to the client is detailed in the file). These will need to be
>> implemented over the next few weeks, so please let me know if you have any
>> questions.
>>
>> 2. There is a meeting scheduled for 2/20 to help ensure these rates are
>> being implemented, but to also kick off a more robust pricing
>> increase process that will mimic the exercise we did back in October. I
>> will plan to cover the timeline, expected population and then we will go
>> through a review process for you all to help identify any exceptions that
>> need to be made.
>>
>> Please let me know if I can help clarify anything before that meeting.
>>
>> Thanks,
>>
>> Ben
>>
>>
>> --
>>
>>
>> *Chen Xie*CSO |
>> *TheKey*650-208-2390
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
--
*Chen Xie*CSO |
*TheKey*650-208-2390
[image: TheKey] <https://homecareassistance.com/>