--000000000000988180060203f9f7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Can we please act on this as soon as possible @Chen, Erica If someone can please assist Carolina in her password reset. We need to send the wire transfer by end of week. thank you, On Thu, Aug 3, 2023 at 4:39=E2=80=AFAM Carolina Orosa w= rote: > Fyi, still unable to sign in. Not sure why this is so complicated on thei= r > end to reset my password. > > Sent from my iPhone > > Begin forwarded message: > > *From:* Carolina Orosa > *Date:* August 3, 2023 at 9:38:46 AM GMT+2 > *To:* "XI, JING" > *Cc:* Carolina Orosa , "Chen, Erica" Erica.Chen@bmo.com> > *Subject:* *Re: OROFRESH Vancouver-BMO wire limit* > > =EF=BB=BFI just tried to reset my password and I am still getting invalid= sign in. > These are the details I used for customer id, user id, and email. I don= =E2=80=99t > understand why this is registering as invalid. > > 50049237 > Corosa > Corosa@homecareassistance.com > > Sent from my iPhone > > On Aug 1, 2023, at 6:25 PM, XI, JING wrote: > > =EF=BB=BF > > Hi Carolina, > > > > I hope you are doing well. > > > > We have updated your mobile number to 778-987-7644 on your OLBB and you c= an > reset your login password by going to OLBB website at www21.bmo.com->Rese= t > Password with your Customer ID, User ID and email address. We will send a > verification code to your mobile number via Text for authenticating your > identity. > > > > We have also enabled Biometric ID as the secondary authentication device > for you to approve payments on OLBB. One of my colleagues has sent you th= e > Biometric ID installation guide via email today. Please kindly follow the > steps in the installation email and let us know if you have any questions= . > > > > Thank you and have a great day! > > > > Best regards, > > > > *JING XI* (Pronouns: She/Her) > Treasury & Payment Analyst > > > > *Business Banking, Bank of Montreal* > 595 Burrard St. > Vancouver, BC V7X 1L7 > > > > JING.XI@bmo.com > > > > *For immediate assistance, please connect with:* > > *Online Resources: *Visit our Help Centre > for > step by step guides and training resources > > *Technical Helpdesk: *For technical issues, call 1-800-565-6444 or > 289-305-5940 (M-F 7:30AM =E2=80=93 7:00PM EST) or email TPSCAD.HelpDesk@b= mo.com > > > This email and its attachments are confidential. Any unauthorized use or > disclosure is prohibited. If you receive this email in error, please noti= fy > me by reply email and permanently delete the original without making any > copies or disclosing its contents > > > > > > > > *From:* Chen, Erica > *Sent:* July 27, 2023 12:23 PM > *To:* Carolina Orosa > *Cc:* XI, JING > *Subject:* RE: OROFRESH Vancouver-BMO wire limit > *Importance:* High > > > > Hey Carolina, > > > > We need to send you some forms to update your mobile number to > 778-987-7644 so you can reset Password. > > > > I=E2=80=99ve looped in our Analyst Jing to assist with this request on to=