--000000000000d3e88406205bb702 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone! Below are all the ring group labels associated with the Midwest-Great Lakes On-Call groups to which Kendra is referring. Please review and propose a labeling scheme that might work better for you. If we can accommodate those changes, we certainly will. If not, we can discuss and come up with a solution. Thanks! Great Lakes Client Success Mgr - On-Call - Great Lakes Great Lakes CG Ambassador - On-Call - Great Lakes Kansas City New Client - AfterHrs Columbus New Client - AfterHrs St. Louis New Client - AfterHrs Milwaukee New Client - After Hrs - Great Lakes Michigan New Client - AfterHrs - Great Lakes Chicago New Clients - AfterHrs - Great Lakes On Fri, Aug 23, 2024 at 9:37=E2=80=AFAM Timothy Thomas wrot= e: > @Mark Warner Any suggestions on how to solve > Kendra's issue below? > > On Thu, Aug 22, 2024 at 2:27=E2=80=AFPM Kendra Smith = wrote: > >> Good afternoon, >> Since they are going to be making changes to the ring group can they als= o >> make changes to the title. As GM's we get calls for all the offices but = the >> phone number shows last which by that time the call could go to vm. Can >> they either put phone number 1st or shorten the name of the group exampl= e >> of how it comes across now: "HCA Great Lakes CG Ambassador-Great Lakes >> (xxx) xxx-xxxx >> >> >> Thank you, >> >> >> On Wed, Aug 21, 2024 at 5:47=E2=80=AFPM Audra Williams wrote: >> >>> Thanks Tim! >>> >>> Team, Here >>> >>> is a rough draft spreadsheet that indicates the new ring groups as of >>> 8/26. Please take a look at each of your tabs and make any changes to = the >>> table under "update effective 8/26" that you see appropriate. Please h= ave >>> this completed by EOD Thursday, 8/22. >>> >>> Thank you! >>> >>> On Wed, Aug 21, 2024 at 2:35=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi again, >>>> >>>> In addition, as of August 26th, any offices currently receiving >>>> scheduling assistance from the call center during business hours will = need >>>> to take over all scheduling duties. Please ensure that your teams are = fully >>>> prepared to handle this responsibility starting on that date. >>>> >>>> If you have concerns, please let me know. >>>> Thanks >>>> >>>> On Wed, Aug 21, 2024 at 3:55=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Hi team, >>>>> >>>>> As part of our ongoing commitment to enhancing the client experience, >>>>> I would like to inform you of an important change regarding our call >>>>> handling procedures that will take effect on September 3rd. >>>>> >>>>> Starting on this date, the call center will no longer be providing >>>>> backup support during business hours. Instead, all calls will be rout= ed >>>>> directly to your respective offices. It is essential that we ensure e= very >>>>> call is answered promptly to maintain the high standard of service ou= r >>>>> clients expect. In the event that a call cannot be answere