--00000000000083a98b061fac595b Content-Type: multipart/alternative; boundary="00000000000083a987061fac5959" --00000000000083a987061fac5959 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable On Wed, Aug 14, 2024 at 6:34=E2=80=AFPM Steve Koyanagi wrote: > Joey, can you send me this client=E2=80=99s CCA? > > On Wed, Aug 14, 2024 at 3:32=E2=80=AFPM Joey Taylor > wrote: > >> Hey Steve and Tim, >> Based on our conversation today, I drafted a letter to send to the >> client's son. >> Let me know what you think >> >> "Dear Fabio, >> >> I hope this message finds you well. I am writing to clarify our billing >> practices regarding the hours of care provided by our caregivers, >> especially in light of your current engagement with Cheques Emploi servi= ces. >> >> After consulting with our legal department, we would like to inform you >> that despite the CLSC's payment for four hours per week of care (out of = the >> total 20 hours provided), we retain the right to bill you for the >> difference between the CLSC rate ($19 per hour) and our standard rate >> ($40.39). This is due to the fact that the caregiver remains our employe= e, >> and our agency is responsible for various backend services essential to >> your care. These services include background checks, scheduling software= , >> clock-in and clock-out functionalities, care notes documentation, and th= e >> support of our client success team (Dominique Jacobs). >> >> Additionally, I want to bring to your attention that our agreement >> includes a solicitation clause that imposes a fee of $10,000 if a caregi= ver >> from our agency is solicited by a family. Since we provided this caregiv= er >> to you before your engagement with Cheques Emploi services, we need to >> ensure that we uphold this clause in our agreement. Therefore, should we >> decide not to charge you for the difference in rates, it could result in= a >> breach of this solicitation clause. >> >> We value your understanding and cooperation in this matter, and we are >> here to address any questions or concerns you may have regarding our >> billing process or the terms of our agreement. >> >> Thank you for your continued partnership. >> >> Sincerely," >> >> Joey Taylor >> >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000083a987061fac5959 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable On Wed, Aug 14, 2024 at 6:34=E2=80=AFPM Steve Koyanagi <= ; skoyanagi@thekey.com > wrote= : Joey, can you send me this client=E2=80=99s CCA?=C2=A0 On Wed, Aug = 14, 2024 at 3:32=E2=80=AFPM Joey Taylor < joey.taylor@thekey.com > wrote: He= y Steve and Tim, Based on our conversation today, I drafted a letter to = send to the client's son. Let me know what you think &= quot;Dear Fabio, I hope this m