--00000000000071b51f061fac553b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey, can you send me this client=E2=80=99s CCA? On Wed, Aug 14, 2024 at 3:32=E2=80=AFPM Joey Taylor wrote: > Hey Steve and Tim, > Based on our conversation today, I drafted a letter to send to the > client's son. > Let me know what you think > > "Dear Fabio, > > I hope this message finds you well. I am writing to clarify our billing > practices regarding the hours of care provided by our caregivers, > especially in light of your current engagement with Cheques Emploi servic= es. > > After consulting with our legal department, we would like to inform you > that despite the CLSC's payment for four hours per week of care (out of t= he > total 20 hours provided), we retain the right to bill you for the > difference between the CLSC rate ($19 per hour) and our standard rate > ($40.39). This is due to the fact that the caregiver remains our employee= , > and our agency is responsible for various backend services essential to > your care. These services include background checks, scheduling software, > clock-in and clock-out functionalities, care notes documentation, and the > support of our client success team (Dominique Jacobs). > > Additionally, I want to bring to your attention that our agreement > includes a solicitation clause that imposes a fee of $10,000 if a caregiv= er > from our agency is solicited by a family. Since we provided this caregive= r > to you before your engagement with Cheques Emploi services, we need to > ensure that we uphold this clause in our agreement. Therefore, should we > decide not to charge you for the difference in rates, it could result in = a > breach of this solicitation clause. > > We value your understanding and cooperation in this matter, and we are > here to address any questions or concerns you may have regarding our > billing process or the terms of our agreement. > > Thank you for your continued partnership. > > Sincerely," > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --00000000000071b51f061fac553b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey, can you send me this client=E2=80=99s CCA?=C2=A0 On Wed, Aug 14, 2024 at 3:32=E2=80=AFPM Joey Taylor < joey.taylor@thekey.com > wrote: Hey Steve and Tim, Bas= ed on our conversation today, I drafted a letter to send to the client'= s son. Let me know what you think "Dear Fabio, I hope this message finds you well. I am writing to clarify our billing pr= actices regarding the hours of care provided by our caregivers, especially = in light of your current engagement with Cheques Emploi services. Af= ter consulting with our legal department, we would like to inform you that = despite the CLSC's payment for four hours per week of care (out of the = total 20 hours provided), we retain the right to bill you for the differen