--00000000000013892a0614217b1a Content-Type: multipart/alternative; boundary="0000000000001389290614217b19" --0000000000001389290614217b19 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I believe that is a good question for Clear Care support. Since the payroll team does not audit ClearCare but extracts the hours and uploads into Ceridian. @Roxanna can you explain how the OT calculation is setup for this location. Is there an audit you can run to see who changed the hours? Thanks, Germaine DanielsPayroll Director germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com On Wed, Mar 20, 2024 at 12:50=E2=80=AFPM Timothy Thomas wro= te: > What is the policy for this location in clearcare? > > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva wr= ote: > >> Hi Cheryl, >> >> Our payroll team doesn't know how to do booking edit in CC. It's an >> automatic calculation. >> >> I think we need to check Clear Care why it's showing. >> >> Thanks, >> Irin >> >> >> >> On Wed, Mar 20, 2024 at 3:32=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> I=E2=80=99m not sure it did Tim. It doesn=E2=80=99t make sense unless i= t was manually >>> changed. >>> >>> On Wed, Mar 20, 2024 at 4:26=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Agreed. The question is why did Clearcare flag this as OT >>>> automatically? >>>> >>>> On Wed, Mar 20, 2024 at 3:19=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> I understand what you see Irin. >>>>> >>>>> In the future we need to be following the protocol though that if we >>>>> see km's we flag before paying and same with OT. >>>>> Clear Care has OT rules calculated for us in Toronto but in Oakville >>>>> and Waterloo these are manipulated manually and our team is not respo= nsible >>>>> for that. >>>>> >>>>> This is a fairly costly mistake so flagging OT is vital. We can't see >>>>> this from our end as it appears in the shifts to be all regular pay. >>>>> >>>>> Cheryl >>>>> >>>>> On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva wrote: >>>>> >>>>>> Hi Cheryl, >>>>>> >>>>>> Pls see below what we can see in Clear Care: >>>>>> >>>>>> [image: image.png] >>>>>> >>>>>> Thanks, >>>>>> Irin >>>>>> >>>>>> On Wed, Mar 20, 2024 at 2:31=E2=80=AFPM Cheryl Cartwright >>>>> ccartwright@thekey.com> wrote: >>>>>> >>>>>>> Booking audits are done by us and we can't just move caregivers to >>>>>>> OT. This caregiver has an entire week that was paid in OT for no re= ason. >>>>>>> >>>>>>> We don't just pay km's and OT without flagging it first and >>>>>>> verifying it. We are very strict about OT and all our clients pay i= t. >>>>>>> Something isn't right her but she was not put in as OT, I can even = see that >>>>>>> in clear care. She is marked as just regular pay in each shift with= the >>>>>>> exception of Jan 1. >>>>>>> >>>>>>> >>>>>>> >>>>