--00000000000057dcfe061421e676 Content-Type: multipart/alternative; boundary="00000000000057dcfd061421e675" --00000000000057dcfd061421e675 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Roxana the location is Oakville we need to review. Thanks Germaine DanielsPayroll Director germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com On Wed, Mar 20, 2024 at 6:18=E2=80=AFPM Germaine Daniels wrote: > Hi Tim, > > I believe that is a good question for Clear Care support. Since the > payroll team does not audit ClearCare but extracts the hours and uploads > into Ceridian. @Roxanna can you explain how the OT calculation is setup f= or > this location. Is there an audit you can run to see who changed the hours= ? > > Thanks, > > Germaine DanielsPayroll Director > germaine.daniels@thekey.com > Phone: 562-380-3662 > TheKey.com > > > On Wed, Mar 20, 2024 at 12:50=E2=80=AFPM Timothy Thomas w= rote: > >> What is the policy for this location in clearcare? >> >> >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> >> On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Cheryl, >>> >>> Our payroll team doesn't know how to do booking edit in CC. It's an >>> automatic calculation. >>> >>> I think we need to check Clear Care why it's showing. >>> >>> Thanks, >>> Irin >>> >>> >>> >>> On Wed, Mar 20, 2024 at 3:32=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> I=E2=80=99m not sure it did Tim. It doesn=E2=80=99t make sense unless = it was manually >>>> changed. >>>> >>>> On Wed, Mar 20, 2024 at 4:26=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Agreed. The question is why did Clearcare flag this as OT >>>>> automatically? >>>>> >>>>> On Wed, Mar 20, 2024 at 3:19=E2=80=AFPM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> I understand what you see Irin. >>>>>> >>>>>> In the future we need to be following the protocol though that if we >>>>>> see km's we flag before paying and same with OT. >>>>>> Clear Care has OT rules calculated for us in Toronto but in Oakville >>>>>> and Waterloo these are manipulated manually and our team is not resp= onsible >>>>>> for that. >>>>>> >>>>>> This is a fairly costly mistake so flagging OT is vital. We can't se= e >>>>>> this from our end as it appears in the shifts to be all regular pay. >>>>>> >>>>>> Cheryl >>>>>> >>>>>> On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva wrote: >>>>>> >>>>>>> Hi Cheryl, >>>>>>> >>>>>>> Pls see below what we can see in Clear Care: >>>>>>> >>>>>>> [image: image.png] >>>>>>> >>>>>>> Thanks, >>>>>>> Irin >>>>>>> >>>>>>> On Wed, Mar 20, 2024 at 2:31=E2=80=AFPM Cheryl Cartwright >>>>>> ccartwright@thekey.com> wrote: >>>>>>> >>>>>>>> Booking audits are done by us and we can't just move caregivers to >>>>>>>> OT. This caregiver has an entire week that was paid in OT for no r= eason. >>>>>>>> >>>>>>>> We don't jus