Hey Cheryl,
I discussed this with Tim, we are working on it right now. We will most
likely etransfer her the difference and charge the Sfmc amount. I am
waiting for her reply to send me an email address.
thank you,
On Mon, Apr 10, 2023 at 12:29 PM Cheryl Cartwright <ccartwright@thekey.com>
wrote:
> Hi Ali,
>
> There was a mistake with the Henderson's billing from March 17 - 31. She
> is really upset and while she said she loves Brian and Dennis, she would
> not recommend our services right now because of billing issues. She said if
> this happens again she will be canceling any and all access to her accounts
> and will only e-transfer. Carol said that you and her have had a system
> that has been working well and she's not sure why this happened.
>
> She gave instructions that she would like done immediately and ONLY is
> this fashion to avoid any more mistakes.
> WRHA needs to be credited back $2354.00
> Carol and Jim need to be credited back $2142.00
>
> THEN
> WRHA needs to be debited $3006.70
> Carol and Jim need to be debited $1489.30
>
> Can you handle it this way?
>
> Cheryl
>
--
*Ali Malik*
Manager - Financial Operations