Thanks Chris!
Best regards,
* Timon Page *
General Manager, Ontario
*Please note my email address has changed:*
timon.page@thekey.com
Mobile: (437) 223-0841
TheKey.com <https://thekey.com/>
<https://thekey.com>
On Thu, Oct 16, 2025 at 4:02 PM Chris Gerard <chris.gerard@thekey.com>
wrote:
> i'm good with this.
>
> On Thu, Oct 16, 2025 at 2:19 PM Melissa Reyes <melissa.reyes@thekey.com>
> wrote:
>
>> Thank you for the detail, Timon.
>>
>> This makes sense to me based on the government coming in January.
>>
>> Chris, please advise.
>>
>> Melissa
>>
>> On Thu, Oct 16, 2025 at 11:29 AM Timon Page <timon.page@thekey.com>
>> wrote:
>>
>>> Hi Melissa
>>>
>>> I have another client that needs some tlc (see below).
>>>
>>> In Ontario, we have a government program called Family Managed Home Care
>>> (FMHC) and the rate for this is set every year by the government.
>>> Currently, the rate is $47.02 which is substantially higher than our band
>>> of $39-$42/hr. Trevor (POA) understands the need to raise the live-in rate
>>> though and has asked us to bake the hourly increase into the live-in rate.
>>> I did the calculation, and a revised live-in rate of $411.24 would
>>> compensate for leaving the hourly rate as is.
>>>
>>> Here is the calculation:
>>>
>>> $48.90-$47.02=$1.88/hr x 42hrs= $78.96
>>> $78.96/5 days live-in=$15.792/day
>>> $15.792+$395.45=$411.24
>>>
>>> Currently, this client bills for $3875.96 weekly and has been a client
>>> since August 28, 2023.
>>>
>>> Fyi, the hourly rate set by the government is scheduled to be revised
>>> for CPI in December and should translate to an hourly increase of approx.
>>> 2.4%. Thus, going into Jan 2025, this client will have an effective rate
>>> increase of approx. 5.2%.
>>>
>>> Best regards,
>>> * Timon Page *
>>> General Manager, Ontario
>>> *Please note my email address has changed:*
>>> timon.page@thekey.com
>>> Mobile: (437) 223-0841
>>> TheKey.com <https://thekey.com/>
>>> <https://thekey.com>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Trevor Mangion <trevormangion@gmail.com>
>>> Date: Wed, Oct 15, 2025 at 11:53 AM
>>> Subject: Re: Annual Rate Adjustment
>>> To: Timon Page <timon.page@thekey.com>
>>>
>>>
>>> Hi Timon, I hope you’re well.
>>>
>>> I hope your voodoo magic will keep the family managed hourly rate at
>>> what it is, and you can make the live in rate what it needs to be to make
>>> the difference up?
>>>
>>> Thanks, I appreciate it, I know it’s a pain.
>>>
>>> On Wed, Oct 15, 2025 at 8:39 AM Billing <noreply@notices.thekey.com>
>>> wrote:
>>>
>>>> [image: Company logo]
>>>>
>>>> Dear Susan Ferguson,
>>>>
>>>> We are writing to express our sincere gratitude for entrusting us with
>>>> your homecare needs. It has been our privilege to serve you, and we deeply
>>>> appreciate the trust you have placed in our team.
>>>>
>>>> As we continue to strive for excellence in our services, we wanted to
>>>> take a moment to remind you of the terms in your service agreement,
>>>> specifically as to adjustments to our rates to ensure that we can maintain
>>>> the high standards of care that you deserve. Effective October 27, 2025,
>>>> there will be an increase to your rate.
>>>>
>>>> - Your Hourly rate will be $48.90.
>>>> - Your Live In rate will be $395.45.
>>>>
>>>> Please feel free to reach out to (416) 488-8777 if you have any
>>>> questions or concerns regarding this rate adjustment. Our team is here to
>>>> support you every step of the way.
>>>>
>>>> Once again, we want to express our heartfelt appreciation for allowing
>>>> us to be a part of your journey. Your trust and confidence in our services
>>>> mean the world to us, and we look forward to continuing to serve you with
>>>> compassion and dedication.
>>>>
>>>> Warm regards,
>>>>
>>>> Timon Page
>>>>
>>>> General Manager
>>>>
>>>> timon.page@thekey.com
>>>>
>>>
>>
>> --
>> *Melissa Reyes*
>> President of Client Services(916)743-0530
>>
>
>
> --
> Kind Regards,
>
>
> *Chris Gerard*
> CEO | *TheKey*
> Mobile: 817-313-7913
> [image: TheKey] <https://homecareassistance.com/>
>