HI Timon and Tim, Michelle has been working on getting an updated payment method for Robert Gowans as his Credit Card continues to fail for payments in Versapay. Robert has paid invoices sporadically and on his own time either electronically or by E-transfer. He is not wanting to be set up for autopay at this time and advised that he pays at net 30 days like all other vendors but he we have him set up to 2 day terms. Was there an agreement that TheKey had with him prior to us taking over billing? Please advise Thank you, Lito Delapena Manager Customer Contact & Collections Center
On
Fri, 27 Dec at 5:18 PM
, Collections Team <collectionsteam@thekey.com> wrote:
Good Afternoon Mr.Gowan,
I hope you had a nice Holiday.
I tried to contact you via phone but could not leave you a voice message. I noticed the note that was added regarding the processing of payments with the credit card on file ending in 2654. I would like to discuss the account with you along with the message that was added.
Please contact me at your earliest convenience to further discuss.
Kind Regards,
Michelle Hudgins