Re: Kathleen Osagie

Hi Tim,

Let me know what you suggest in regards to giving credit? How much should I
give them?

thank you,

On Wed, Feb 1, 2023 at 11:35 AM Allison Brennan <
allison.brennan@homecareassistance.com> wrote:

> Hi Ali,
>
> Whatever you can do will help this family out. They will be grateful with
> anything we can do on our end. Just let me know what you able to credit and
> i will inform the family.
>
> I so appreciate you helping me out with this client who is in desperate
> need of 24/7 but cant afford it.
>
> Thanks to both of you!
>
> *Allison Brennan*
> *Client Success Manager*
> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
> Waterloo & Wellington region*
> 375 University Ave E, Waterloo, ON, N2K3M7
> <https://www.google.com/search?q=375+University+Ave+E+Waterloo%2C+ON+N2K+3M7&rlz=1C1CHBF_enCA974CA974&oq=375&aqs=chrome.0.69i59l2j69i57j69i59.2545j0j7&sourceid=chrome&ie=UTF-8>
>  *Tel: 519-954-2111 Ext: 1410003*
> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
> <https://www.google.com/search?q=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&rlz=1C1CHBF_enCA974CA974&ei=WFhMYrSaHuGT9PwPrM6AmAc&ved=0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=5&oq=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&gs_lcp=Cgdnd3Mtd2l6EAM6DggAEI8BEOoCEIwDEOUCOhEILhCPARDUAhDqAhCMAxDlAkoECEEYAEoECEYYAFCTCViTCWD4EGgBcAB4AIAB1AGIAdQBkgEDMi0xmAEAoAEBoAECsAEKwAEB&sclient=gws-wiz>L6M
> 4J2
> <https://www.google.com/search?q=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&rlz=1C1CHBF_enCA974CA974&ei=WFhMYrSaHuGT9PwPrM6AmAc&ved=0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=5&oq=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&gs_lcp=Cgdnd3Mtd2l6EAM6DggAEI8BEOoCEIwDEOUCOhEILhCPARDUAhDqAhCMAxDlAkoECEEYAEoECEYYAFCTCViTCWD4EGgBcAB4AIAB1AGIAdQBkgEDMi0xmAEAoAEBoAECsAEKwAEB&sclient=gws-wiz>
>  *Tel: 905-337-1200*
>
>
> *Champions of Aging Well*
>
> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>
> *me <http://homecareassistancewaterloo.ca/>Care
> <http://homecareassistancewaterloo.ca/>Assistance
> <http://homecareassistancewaterloo.ca/>Waterloo
> <http://homecareassistancewaterloo.ca/>.ca
> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca*
>
> Visit our Website <http://www.homecareassistancewaterloo.ca/>
> Balanced Care Method <http://balancedcaremethod.com/>
> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
> Read our Reviews <http://homecareassistance.com/reviews/>
>
>
> On Wed, Feb 1, 2023 at 11:30 AM Ali Malik <ali.malik@thekey.com> wrote:
>
>> Hi Allison,
>>
>> Thank you for this.
>>
>> From which date should we credit the client? @Timothy Thomas
>> <tt@thekey.com>
>>
>> I can do maybe all of December?
>>
>> Please let me know.
>>
>> thanks
>>
>> On Wed, Feb 1, 2023 at 11:04 AM Allison Brennan <
>> allison.brennan@homecareassistance.com> wrote:
>>
>>> Hi Ali,
>>>
>>> Kathleen Osagie has a social worker from the LHIN that comes out to do
>>> assessments for her. This makes her tax exempt from our services and it was
>>> not previously included on her bills.
>>>
>>> Moving forward, I have Unticked the "Charge Tax" box in CC and am
>>> waiting for her form to return.
>>>
>>> Tim is here, and said we maybe could credit the family back the taxes
>>> for the last 30 days if possible.
>>>
>>> They have now added in overnight support 11pm-7am to assist her
>>> overnight, but this is not sustainable for the family. We have decreased
>>> their overnight billing rate to 34/hr to help them out in this
>>> difficult situation. So Tyler has customized their rate to reflect that.
>>>
>>> Please let me know if you have any questions.
>>>
>>> Take Care,
>>> *Allison Brennan*
>>> *Client Success Manager*
>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>> Waterloo & Wellington region*
>>> 375 University Ave E, Waterloo, ON, N2K3M7
>>> <https://www.google.com/search?q=375+University+Ave+E+Waterloo%2C+ON+N2K+3M7&rlz=1C1CHBF_enCA974CA974&oq=375&aqs=chrome.0.69i59l2j69i57j69i59.2545j0j7&sourceid=chrome&ie=UTF-8>
>>>  *Tel: 519-954-2111 Ext: 1410003*
>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>>> <https://www.google.com/search?q=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&rlz=1C1CHBF_enCA974CA974&ei=WFhMYrSaHuGT9PwPrM6AmAc&ved=0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=5&oq=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&gs_lcp=Cgdnd3Mtd2l6EAM6DggAEI8BEOoCEIwDEOUCOhEILhCPARDUAhDqAhCMAxDlAkoECEEYAEoECEYYAFCTCViTCWD4EGgBcAB4AIAB1AGIAdQBkgEDMi0xmAEAoAEBoAECsAEKwAEB&sclient=gws-wiz>L6M
>>> 4J2
>>> <https://www.google.com/search?q=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&rlz=1C1CHBF_enCA974CA974&ei=WFhMYrSaHuGT9PwPrM6AmAc&ved=0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=5&oq=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&gs_lcp=Cgdnd3Mtd2l6EAM6DggAEI8BEOoCEIwDEOUCOhEILhCPARDUAhDqAhCMAxDlAkoECEEYAEoECEYYAFCTCViTCWD4EGgBcAB4AIAB1AGIAdQBkgEDMi0xmAEAoAEBoAECsAEKwAEB&sclient=gws-wiz>
>>>  *Tel: 905-337-1200*
>>>
>>>
>>> *Champions of Aging Well*
>>>
>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>
>>> *me <http://homecareassistancewaterloo.ca/>Care
>>> <http://homecareassistancewaterloo.ca/>Assistance
>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>> <http://homecareassistancewaterloo.ca/>.ca
>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>> *www.HomeCareAssistanceOakville.ca*
>>> *www.HomeCareAssistanceMississauga.ca*
>>>
>>> Visit our Website <http://www.homecareassistancewaterloo.ca/>
>>> Balanced Care Method <http://balancedcaremethod.com/>
>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>>
>>
>>
>> --
>> *Ali Malik*
>> Manager - Financial Operations
>>
>>

-- 
*Ali Malik*
Manager - Financial Operations