Re: Waterloo-Credit

Hi Michelle,

I have no idea who that is. Please let me find out before we email him.

I’ll email you back.

Cheryl

On Wed, May 1, 2024 at 4:19 PM Michelle Hudgins <michelle.hudgins@thekey.com>
wrote:

> Hello Cheryl,
>
> Yes, I do know it was a payment from the Government.
> Per my email from yesterday I was requesting Brad Clark's number, I was
> under the impression that he is the contact person.
>
> On Wed, May 1, 2024 at 2:55 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
>> Hi Michelle,
>>
>> Are we sure there is a credit? This was not paid out of pocket. Gordon's
>> account was associated with the government who would have paid his bills.
>> Issuing it back to the family does not make sense.
>>
>> Cheryl
>>
>> On Tue, Apr 30, 2024 at 3:47 PM Michelle Hudgins <
>> michelle.hudgins@thekey.com> wrote:
>>
>>> Cheryl,
>>>
>>> Can you provide me with Brad Clarke's phone number regarding Gordon
>>> Williams please?
>>>
>>> On Tue, Apr 30, 2024 at 2:38 PM Michelle Hudgins <
>>> michelle.hudgins@thekey.com> wrote:
>>>
>>>> Hello Cheryl,
>>>>
>>>> The reason for the inquiry is that the clients are terminated. I was
>>>> not sure what the process was in Canada.
>>>> I will follow up with the payments team.
>>>> Thank you.
>>>>
>>>>
>>>> On Tue, Apr 30, 2024 at 2:11 PM Cheryl Cartwright <
>>>> ccartwright@thekey.com> wrote:
>>>>
>>>>> If you need me to then I can but I need to know what email address
>>>>> they want it sent to. Seems strange though to credit someone back that way
>>>>> from a company.
>>>>>
>>>>> On Tue, Apr 30, 2024 at 3:09 PM Cheryl Cartwright <
>>>>> ccartwright@thekey.com> wrote:
>>>>>
>>>>>> Normally credits are issued by billing not by e-transfer.
>>>>>>
>>>>>> On Tue, Apr 30, 2024 at 3:09 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Isn't that a function of the billing department?
>>>>>>>
>>>>>>> On Tue, Apr 30, 2024 at 1:49 PM Michelle Hudgins <
>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>
>>>>>>>> Who handles credits from your team? These credits need to be taken
>>>>>>>> care of asap.
>>>>>>>>
>>>>>>>> On Tue, Apr 30, 2024 at 11:46 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> I can send a client an e-transfer, but I don't typically oversee
>>>>>>>>> credits.
>>>>>>>>>
>>>>>>>>> On Tue, Apr 30, 2024 at 11:38 AM Michelle Hudgins <
>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Do you issue credits to the client?
>>>>>>>>>>
>>>>>>>>>> On Tue, Apr 30, 2024 at 10:21 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Michelle,
>>>>>>>>>>>
>>>>>>>>>>> Anything for Cheryl and I to do here or is collections handling
>>>>>>>>>>> this?
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Apr 29, 2024 at 9:21 AM Michelle Hudgins <
>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello,
>>>>>>>>>>>>
>>>>>>>>>>>> Below are the terminated clients that have credit on their
>>>>>>>>>>>> accounts.
>>>>>>>>>>>> The credit will need to be resolved prior to the first week of
>>>>>>>>>>>> May.
>>>>>>>>>>>>  Please let me know how this is handled.
>>>>>>>>>>>>
>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>> Kind regards,
>>>>>>>>>>>> *Michelle Hudgins*
>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>> Direct Line: 305-452-0760
>>>>>>>>>>>> *michelle.hudgins@thekey.com <michelle.hudgins@thekey.com>*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>