--0000000000007041e806176ad1e6 Content-Type: multipart/alternative; boundary="0000000000007041e706176ad1e5" --0000000000007041e706176ad1e5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok, thanks. On Wed, May 1, 2024 at 4:55=E2=80=AFPM Cheryl Cartwright wrote: > Hi Michelle, > > I have no idea who that is. Please let me find out before we email him. > > I=E2=80=99ll email you back. > > Cheryl > > On Wed, May 1, 2024 at 4:19=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Hello Cheryl, >> >> Yes, I do know it was a payment from the Government. >> Per my email from yesterday I was requesting Brad Clark's number, I was >> under the impression that he is the contact person. >> >> On Wed, May 1, 2024 at 2:55=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> Hi Michelle, >>> >>> Are we sure there is a credit? This was not paid out of pocket. Gordon'= s >>> account was associated with the government who would have paid his bill= s. >>> Issuing it back to the family does not make sense. >>> >>> Cheryl >>> >>> On Tue, Apr 30, 2024 at 3:47=E2=80=AFPM Michelle Hudgins >> michelle.hudgins@thekey.com> wrote: >>> >>>> Cheryl, >>>> >>>> Can you provide me with Brad Clarke's phone number regarding Gordon >>>> Williams please? >>>> >>>> On Tue, Apr 30, 2024 at 2:38=E2=80=AFPM Michelle Hudgins >>> michelle.hudgins@thekey.com> wrote: >>>> >>>>> Hello Cheryl, >>>>> >>>>> The reason for the inquiry is that the clients are terminated. I was >>>>> not sure what the process was in Canada. >>>>> I will follow up with the payments team. >>>>> Thank you. >>>>> >>>>> >>>>> On Tue, Apr 30, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> If you need me to then I can but I need to know what email address >>>>>> they want it sent to. Seems strange though to credit someone back th= at way >>>>>> from a company. >>>>>> >>>>>> On Tue, Apr 30, 2024 at 3:09=E2=80=AFPM Cheryl Cartwright >>>>> ccartwright@thekey.com> wrote: >>>>>> >>>>>>> Normally credits are issued by billing not by e-transfer. >>>>>>> >>>>>>> On Tue, Apr 30, 2024 at 3:09=E2=80=AFPM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Isn't that a function of the billing department? >>>>>>>> >>>>>>>> On Tue, Apr 30, 2024 at 1:49=E2=80=AFPM Michelle Hudgins >>>>>>> michelle.hudgins@thekey.com> wrote: >>>>>>>> >>>>>>>>> Who handles credits from your team? These credits need to be take= n >>>>>>>>> care of asap. >>>>>>>>> >>>>>>>>> On Tue, Apr 30, 2024 at 11:46=E2=80=AFAM Timothy Thomas >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> I can send a client an e-transfer, but I don't typically oversee >>>>>>>>>> credits. >>>>>>>>>> >>>>>>>>>> On Tue, Apr 30, 2024 at 11:38=E2=80=AFAM Michelle Hudgins >>>>>>>>> michelle.hudgins@thekey.com> wrote: >>>>>>>>>> >>>>>>>>>>> Do you issue credits to the client? >>>>>>>>>>> >>>>>>>>>>> On Tue, Apr 30, 2024 at 10:21=E2=80=AFAM Timothy Thomas >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi Michelle, >>>>