--00000000000047f81705e8bb4e23 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, won=E2=80=99t send our normal template for preplanning on this as Chery= l reached out to request to connect and can share background information. Cheryl, please bullet point on this trail and will make sure we schedule a call to connect from there. Thank you so much. On Wed, Sep 14, 2022 at 1:22 PM Medallia wrote: > Client Name: Barb Vaughan > > > CC ID: 1000000000012039 > > Primary Contact: Devora "Dev" Chepil > > PC Contact Info: devvaughan@hotmail.com / +2048062471 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Winnipeg > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > > > Survey: Relationship 2 > > Main Score: 0 > > Comments: They are unable to fill most shifts and erase shifts from > schedule instead of leaving the unfilled. We have constant billing issues= . > Example In the first week of August we paid for 2 invoices the cheques we= re > cashed but the invoices were left as overdue for more than a month. When = I > noticed the invoices were marked as overdue I reached out but got no > response. My husband also reached out and Sent a copy of the original ema= il > to all office staff. The response time was still unreasonable. We have no= t > had updates on staffing issues. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D137655 > --=20 Aileen Ruffin Head of Service Quality Direct: 408-669-5645 Email: aruffin@thekey.com --00000000000047f81705e8bb4e23 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, won=E2=80=99t send our normal template for preplannin= g on this as Cheryl reached out to request to connect and can share backgro= und information. Cheryl, please bullet point on this trail and will make su= re we schedule a call to connect from there. Thank you so much. On Wed,= Sep 14, 2022 at 1:22 PM Medallia < noreply@app.medallia.com > wrote: Client Name:=C2=A0Barb Vaughan CC ID:= =C2=A01000000000012039 Primary Contact:=C2=A0Devora "Dev" C= hepil PC Contact Info:=C2=A0 devvaughan@hotmail.com /=C2=A0+2048062471 Surv= ey Delivery:=C2=A0Email Division:=C2=A0Canada Busine= ss Unit: Winnipeg Tenure:=C2=A0More Than 52 Weeks Actual Custom= er Segment: Elephant Stated Customer Segment:=C2=A0 = Survey:=C2=A0Relationship 2 Main Score:=C2=A00 Comme= nts: They are unable to fill most shifts and erase shifts from schedule ins= tead of leaving the unfilled. We have constant billing issues. Example In t= he first week of August we paid for 2 invoices the cheques were cashed but = the invoices were left as overdue for more than a month. When I noticed the= invoices were marked as overdue I reached out but got no response. My husb= and also reached out and Sent a copy of the original email to all office st= aff. T