--000000000000a32aab05e90b1b3c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Aileen. Cheryl, just following up here :). On Thu, Sep 15, 2022 at 11:20 AM Aileen Ruffin wrote: > Hi, won=E2=80=99t send our normal template for preplanning on this as Che= ryl > reached out to request to connect and can share background information. > Cheryl, please bullet point on this trail and will make sure we schedule = a > call to connect from there. Thank you so much. > > On Wed, Sep 14, 2022 at 1:22 PM Medallia wrote= : > >> Client Name: Barb Vaughan >> >> >> CC ID: 1000000000012039 >> >> Primary Contact: Devora "Dev" Chepil >> >> PC Contact Info: devvaughan@hotmail.com / +2048062471 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> >> >> Survey: Relationship 2 >> >> Main Score: 0 >> >> Comments: They are unable to fill most shifts and erase shifts from >> schedule instead of leaving the unfilled. We have constant billing issue= s. >> Example In the first week of August we paid for 2 invoices the cheques w= ere >> cashed but the invoices were left as overdue for more than a month. When= I >> noticed the invoices were marked as overdue I reached out but got no >> response. My husband also reached out and Sent a copy of the original em= ail >> to all office staff. The response time was still unreasonable. We have n= ot >> had updates on staffing issues. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D13765= 5 >> > -- > Aileen Ruffin > Head of Service Quality > Direct: 408-669-5645 > Email: aruffin@thekey.com > --000000000000a32aab05e90b1b3c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Aileen. Cheryl, just following = up here :).=C2=A0 On Thu, Sep 15, 2022 at 11:20 AM Aileen Ruffin < aruffin@thekey.com > wrote: Hi= , won=E2=80=99t send our normal template for preplanning on this as Cheryl = reached out to request to connect and can share background information. Che= ryl, please bullet point on this trail and will make sure we schedule a cal= l to connect from there. Thank you so much. On Wed, Sep 14, 2022 at 1:2= 2 PM Medallia < noreply@app.medallia.com > wrote: Client Name:=C2=A0Barb Vaughan = CC ID:=C2=A01000000000012039 Primary Contact:=C2=A0Devora &quo= t;Dev" Chepil PC Contact Info:=C2=A0 devvaughan@hotmail.com /=C2=A0+20480624= 71 Survey Delivery:=C2=A0Email Division:=C2=A0Canada= Business Unit: Winnipeg Tenure:=C2=A0More Than 52 Weeks = Actual Customer Segment: Elephant Stated Customer Segment:=C2=A0 Survey:=C2=A0Relationship 2 Main Score:=C2=A0= 0 Comments: They are unable to fill most shifts and erase shifts from= schedule instead of leaving the unfilled. We have constant billing issues.= Example In th