This is a multipart message in MIME format. ------=_NextPart_000_097B_01DA2912.3FF85380 Content-Type: multipart/alternative; boundary="----=_NextPart_001_097C_01DA2912.3FF85380" ------=_NextPart_001_097C_01DA2912.3FF85380 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Tim, How were you able to determine where to apply the amounts without the emails? We have figured out these transactions but need your help, if possible, on a few. 11/7/2023 (5,500.26) This is 2 refunds done for Penny Casey $4312.74 & 1187.52. I can see this overpayment on the account, but we were unable to figure out how to key a refund in Quickbooks. 11/8/2023 6,426.54 Henry Padulo $2000.00 & Jamie Shore(Grover) Client is Farla Grover-$4426.54 both were already in Quickbooks dated 11/9/2023. 11/16/2023 $4,449.54 Hamnett Hill we keyed this today. 11/16/2023 $1,609.65 we believe is Danny Tran and we keyed this today. 11/29/2023 $349.52 Is Anne Kiis whose payment was declined after the fact. We tried to delete this but was unable to figure out how to do this. If you can make these changes in Quickbooks or send us directions on how to do this that would be great. I appreciate all your help. Thanks, Lisa Barker Manager, Accounts Receivable lisa.barker@thekey.com From: Tim Thomas Sent: Thursday, December 7, 2023 11:50 AM To: Lisa Barker Cc: Randi Schapira ; Lauren Ada ; Timothy Thomas ; Vashon Palloo ; Brian Fialko ; Daniel Barakat Subject: Re: Missing November Deposits I think I may have neglected the attachment. ------=_NextPart_001_097C_01DA2912.3FF85380 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Tim, How were you = able to determine where to apply the amounts without the emails? = We have figured out these transactions but need your = help, if possible, on a few. 11/7/2023 = (5,500.26) This is 2 refunds done for Penny Casey $4312.74 & = 1187.52. I can see this overpayment on the account, but we were unable = to figure out how to key a refund in Quickbooks. 11/8/2023 6,426.54 Henry Padulo $2000.00 & Jamie = Shore(Grover) Client is Farla Grover-$4426.54 both were already in = Quickbooks dated 11/9/2023. 11/16/2023 $4,449.54 Hamnett Hill we keyed this today. = 11/16/2023 $1,609.65 we believe is = Danny Tran and we keyed this today. 11/29/2023 $349