--00000000000001118e06124eb64b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good evening, Just wanted to update you on the status of this investigation. I have already connected with all parties involved, and I am scheduled to speak with them individually throughout this week. I will ensure to keep you informed of any outcomes or resolutions that may arise from these meetings. Thank you for your understanding, and if you have any specific concerns or questions, please feel free to reach out Respectfully, On Mon, Feb 26, 2024 at 9:42=E2=80=AFAM Dawn Kellerman wrote: > Good Morning Tim, > > I am looping in +Christa Carter-Mark for > support. Christa - can you please contact Sharon and Claudia to discuss > these concerns. > > Thank you > > On Mon, Feb 26, 2024 at 9:39=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Dawn, >> >> I've forwarded you an email below from Sharon. She's been having issues >> with a Caregiver Manager Claudia Vasquez. You can read over her comments >> along with a snapshot of a chat thread between the two of them. >> >> How would you recommend we proceed? I've had calls with Claudia in the >> past regarding her frustrations and it seems to help for a brief period = but >> ultimately we end up back in the same place. She doesn't feel supported = by >> Sharon, but at the same time is very negative and close minded to potent= ial >> solutions. >> >> I would like to involve HR so that someone can speak with Claudia and >> document her concerns around Robin (our vancouver on-call manager and Va= nja >> a success manager) and we can put together a plan. If that's not enough >> then perhaps we need to move on from Claudia. >> >> Thoughts? >> >> ---------- Forwarded message --------- >> From: Sharon Speirs >> Date: Sun, Feb 25, 2024 at 1:27=E2=80=AFPM >> Subject: Slack Re Claudia >> To: Timothy Thomas >> >> >> Hi Tim >> As shared this is just a few of the "slack" conversations that go on wit= h >> Claudia and I want full transparency as its important to understand and >> figure out how best to go forward. I have no issue with feedback or >> concerns brought my way but I have said multiple times that it is best t= o >> talk thru things vs slack but on each of these occasions when I call to >> talk she will not pick up. >> >> Recently she did call and we were able to work thru a different concern >> regarding billing etc and we came up with a solution that we are explori= ng >> and seeing if it can work. I do know the workload is heavy and Claudia >> pulls her weight but I just do not feel that any department gets to thin= k >> that their other colleagues are in any way less busy. >> >> I take her and Doris's feedback to the individuals ( Robin and Vanja) an= d >> I have seen improvement from both but it is never enough for Claudia. I >> would like to tell her to worry about her department and less about othe= rs >> work but .... >> >> Here is what I think I need to do; >> >> 1. Encourage her to eith