--000000000000ced657061249e9a9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim, I am looping in +Christa Carter-Mark for support. Christa - can you please contact Sharon and Claudia to discuss these concerns. Thank you On Mon, Feb 26, 2024 at 9:39=E2=80=AFAM Timothy Thomas wrot= e: > Hi Dawn, > > I've forwarded you an email below from Sharon. She's been having issues > with a Caregiver Manager Claudia Vasquez. You can read over her comments > along with a snapshot of a chat thread between the two of them. > > How would you recommend we proceed? I've had calls with Claudia in the > past regarding her frustrations and it seems to help for a brief period b= ut > ultimately we end up back in the same place. She doesn't feel supported b= y > Sharon, but at the same time is very negative and close minded to potenti= al > solutions. > > I would like to involve HR so that someone can speak with Claudia and > document her concerns around Robin (our vancouver on-call manager and Van= ja > a success manager) and we can put together a plan. If that's not enough > then perhaps we need to move on from Claudia. > > Thoughts? > > ---------- Forwarded message --------- > From: Sharon Speirs > Date: Sun, Feb 25, 2024 at 1:27=E2=80=AFPM > Subject: Slack Re Claudia > To: Timothy Thomas > > > Hi Tim > As shared this is just a few of the "slack" conversations that go on with > Claudia and I want full transparency as its important to understand and > figure out how best to go forward. I have no issue with feedback or > concerns brought my way but I have said multiple times that it is best to > talk thru things vs slack but on each of these occasions when I call to > talk she will not pick up. > > Recently she did call and we were able to work thru a different concern > regarding billing etc and we came up with a solution that we are explorin= g > and seeing if it can work. I do know the workload is heavy and Claudia > pulls her weight but I just do not feel that any department gets to think > that their other colleagues are in any way less busy. > > I take her and Doris's feedback to the individuals ( Robin and Vanja) and > I have seen improvement from both but it is never enough for Claudia. I > would like to tell her to worry about her department and less about other= s > work but .... > > Here is what I think I need to do; > > 1. Encourage her to either talk to you or to HR about her concerns withou= t > me or with me so she feels heard > 2. I want to gain some understanding from her that passive aggressive > language and behavior (ie starting conversations with " you wont like > this" "you are the manager and should be able to " > "We will NEVER agree") is not the right way to approach any concern as it > does not come across that she has the right intention. I do believe she > does want the best for the team but because we do not agree on certain > things she thinks I am not doing my job and then tells me how