Thank you, Alyson! Team - Ahead of the training, we want to circulate the Zoom
Phone / Salesforce Agent Guide (Full SOP)
<https://docs.google.com/document/d/126lCJrl2ZbQIyTh44DW848LdBRsV0cJjVDH-UnGlIOA/edit?tab=t.0>for
Zoom Contact Center, so you can review the material beforehand. This
document was created by our very own, Gigi Sportelli, and she did a
tremendous job notating a step by step guide to set each of you up for
success. Please hold any questions until the training though.
From all of us - THANK YOU again, Gigi! 🎉🎉
Cristal Munoz
Inside Sales Manager
cmunoz@thekey.com
Mobile: (616) 729-8114
https://thekey.com
<https://thekey.com/>
On Tue, Feb 3, 2026 at 9:22 AM Alyson Rohane <alyson.rohane@thekey.com>
wrote:
> Hi Leaders - Sharing the recording of the Zoom dashboard navigation
> walkthrough for easy reference ahead of go-live. This is intended as a
> quick resource you can revisit as needed or review one more time prior to
> launch.
>
> If you have any questions after reviewing, please reach out to Bryan
> Carter.
>
> We’re looking forward to going live next Wednesday, 2/11/2026, and truly
> appreciate all of the support and partnership leading up to this milestone
> !
>
> Recording:
> https://success.zoom.us/rec/share/xUoII1VQ7oR7UTLIWkbsS7kS3Xw6KRHl1dVvHP02A0cydGGTima8FFF70hsSpFmq.8W98WvnrWNe3ysp_
> Passcode: VzU2v&D2
>
> Best
> *Alyson Rohane*
>
> Continuous Improvement Analyst 3 | TheKey
>
--
Cristal Munoz
Inside Sales Manager
cmunoz@thekey.com
Mobile: (616) 729-8114
https://thekey.com
<https://thekey.com>