This is a multipart message in MIME format. ------=_NextPart_000_08A5_01DBF5A2.EBA137C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_08A6_01DBF5A2.EBA137C0" ------=_NextPart_001_08A6_01DBF5A2.EBA137C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Laszlo! Understood. =20 And this may go without being said at this point, but there are times = those notices should be taken with a grain of salt. Of course, with a = VIP client, a suspension notice wouldn=E2=80=99t come as a surprise, nor = would it come from an automated message. I can understand this may not = be obvious to them but something we can explain and hope they=E2=80=99d = understand.=20 =20 Lito- what is the balance due and how far past due is the client?=20 =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Laszlo Kovacs =20 Sent: Tuesday, July 15, 2025 3:47 PM To: Lito Delapena Cc: Timothy Thomas ; Will Reid ; = Geraldine Terlecki ; Steve Sudberry = ; Elizabeth Clark Subject: Re: Caroline McCabe =20 I support either option 2 or 3 provided below by Lito=E2=80=A6not too = keen on extending the already extended terms any further.=20 On Jul 15, 2025, at 4:28=E2=80=AFPM, Lito Delapena = wrote: =EF=BB=BF Hey Tim, Thank you for bringing this to our attention. I completely understand = the concern and agree that protecting the relationship with this client = is a top priority. To clarify, the past-due notifications the client is receiving are = automatically generated through our Versapay system. These alerts are = triggered for all accounts that exceed their agreed-upon net terms, = regardless of payment method and are set up on an organization level vs = individual client notifications.=20 Here are a few examples of the gentle reminders that invoices are past = due sent from our Versapay portal =20 =20 I would be remiss not to mention that Laszlo proactively raised this = concern prior to the client starting care, noting that directing check = payments to the local office instead of our corporate lockbox could = result in processing delays beyond USPS delivery timelines, something we = unfortunately cannot control. To help mitigate this, I=E2=80=99m happy to propose any of the following = solutions: * Extend the client=E2=80=99s net terms beyond the current 10 days to = allow for mailing and processing time. * Request that the client send checks directly to our lockbox, ensuring = faster and more consistent posting. * Transition the client to electronic payments via our Versapay portal, = either ACH or credit card, while maintaining their current net terms. Please let me know if you would like to schedule a meeting to further = discuss these options. For any escalations regarding collections, you may contact me directly = as I oversee all collections for TheKey. If additional escalation is = needed, I respectfully request that Elizabeth Clark and Laszlo Kovacs be = included in the c