--000000000000f757dd0638528eba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It is still giving me the same error but I'm trying! *Tala Barakat* Product Owner [image: TheKey] On Tue, Jun 24, 2025 at 10:57=E2=80=AFAM Germaine Daniels wrote: > Thanks Tala! Are you able to run the same report for Montreal? > > *Germaine Daniels* > > Director Payroll | TheKey > > Email: germaine.daniels@thekey.com > > Mobile: 562.784.1800 > > > > > > On Tue, Jun 24, 2025 at 7:52=E2=80=AFAM Tala Barakat > wrote: > >> Hi All, >> >> I was able to download the report for Vancouver - please see attached. >> >> >> *Tala Barakat* >> Product Owner >> [image: TheKey] >> >> >> On Tue, Jun 24, 2025 at 10:47=E2=80=AFAM Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >>> Irin, >>> >>> When you export - do you get the same and did you get an option to name >>> the file? >>> >>> On Tue, 24 Jun at 10:41 AM , ClearCare Support >> clearcaresupport@homecareassistance.com> wrote: >>> I've also escalated to WellSky's Account Manager. >>> >>> Thanks, >>> *Tala Barakat* >>> Product Owner >>> [image: TheKey] >>> >>> >>> On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Roxana Cruz >> clearcaresupport@homecareassistance.com> wrote: >>> >>>> Thanks for trying! Standby I am speaking with ClearCare about this - I >>>> am getting the same error message as well. >>>> >>>> On Tue, 24 Jun at 10:34 AM , Irin Eva wrote: >>>> Hi Roxana, >>>> >>>> I tired but still same issues; >>>> >>>> [image: image.png] >>>> >>>> On Tue, Jun 24, 2025 at 10:29=E2=80=AFAM Roxana Cruz >>> clearcaresupport@homecareassistance.com> wrote: >>>> >>>>> >>>>> Can you try clearing your history and let me know if that worked - >>>>> here are the steps: >>>>> >>>>> If you click on the 3 dots on the top right hand corner of your scree= n >>>>> the below window will pop-up>click on the arrow next to history >>>>> [image: image.png] >>>>> >>>>> Click History >>>>> [image: image.png] >>>>> >>>>> History tab>click Clear browsing data >>>>> [image: image.png] >>>>> >>>>> >>>>> >>>> >>>> -- >>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>> - canadapayroll@thekey.com * >>>> >>>> Irin Nahar Eva, PCP, PLP (CPM) >>>> Payroll Manager - Canada >>>> *647-932-6409 * >>>> irin.eva@thekey.com >>>> [image: See the source image] >>>> >>>> 1131250:611100 >>> >> --000000000000f757dd0638528eba Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It is still giving me the same error but I'm tryi= ng!=C2=A0 Tala Barakat Product Owner On Tue, Jun 24, 2025 at 10:57=E2=80=AFAM Germaine Daniels < germaine.daniels@thekey.com = > wrote: Th= anks Tala! Are you able to run the same report for Montreal?=C2=A0 Germaine Daniels Director Payroll | = TheKey <span style=3D"font-size:10pt;font-family:Ver