Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

--000000000000f407e80638528a07 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tala! Are you able to run the same report for Montreal? *Germaine Daniels* Director Payroll | TheKey Email: germaine.daniels@thekey.com Mobile: 562.784.1800 On Tue, Jun 24, 2025 at 7:52=E2=80=AFAM Tala Barakat wrote: > Hi All, > > I was able to download the report for Vancouver - please see attached. > > > *Tala Barakat* > Product Owner > [image: TheKey] > > > On Tue, Jun 24, 2025 at 10:47=E2=80=AFAM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> Irin, >> >> When you export - do you get the same and did you get an option to name >> the file? >> >> On Tue, 24 Jun at 10:41 AM , ClearCare Support > clearcaresupport@homecareassistance.com> wrote: >> I've also escalated to WellSky's Account Manager. >> >> Thanks, >> *Tala Barakat* >> Product Owner >> [image: TheKey] >> >> >> On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >>> Thanks for trying! Standby I am speaking with ClearCare about this - I >>> am getting the same error message as well. >>> >>> On Tue, 24 Jun at 10:34 AM , Irin Eva wrote: >>> Hi Roxana, >>> >>> I tired but still same issues; >>> >>> [image: image.png] >>> >>> On Tue, Jun 24, 2025 at 10:29=E2=80=AFAM Roxana Cruz >> clearcaresupport@homecareassistance.com> wrote: >>> >>>> >>>> Can you try clearing your history and let me know if that worked - her= e >>>> are the steps: >>>> >>>> If you click on the 3 dots on the top right hand corner of your screen >>>> the below window will pop-up>click on the arrow next to history >>>> [image: image.png] >>>> >>>> Click History >>>> [image: image.png] >>>> >>>> History tab>click Clear browsing data >>>> [image: image.png] >>>> >>>> >>>> >>> >>> -- >>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>> - canadapayroll@thekey.com * >>> >>> Irin Nahar Eva, PCP, PLP (CPM) >>> Payroll Manager - Canada >>> *647-932-6409 * >>> irin.eva@thekey.com >>> [image: See the source image] >>> >>> 1131250:611100 >> > --000000000000f407e80638528a07 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tala! Are you able to run the same report for Montreal?=C2=A0 Germaine Danie= ls Director Payroll | TheKey Email: germaine.daniels@thekey.com Mobile: 562.784.= 1800 On= Tue, Jun 24, 2025 at 7:52=E2=80=AFAM Tala Barakat &lt; tala.barakat@thekey.com &gt; wrote: <blo