--000000000000677bc906004ce3f8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I called back one of the caregivers from today as more calls have come in and he said he just called back the number that had called him. I asked him for the number which is 519-954-2111 and that's our waterloo office number. Anamarija is the one who called him. I think her number is still connected to Waterloo. Caregivers are just calling back whichever number called them, not the Montreal office directly from the sounds of it Thanks, Kathryn On Wed, Jul 12, 2023 at 10:48=E2=80=AFAM Mark Warner = wrote: > Hi Cheryl, > I have reviewed your call records and all of them indicate that the calle= r > dialed directly to Toronto. There very well could be something amiss wit= h > routing, but looking over the reports and verifying Montreal's / Toronto'= s > call flow set up, nothing appears out of sorts. Unfortunately, the repor= ts > don't show me what phone number the person dialed. The next few times th= is > happens, please confirm with the caller what phone number they dialed whe= n > calling in and let me know. > =E2=80=8B > Thanks, > Mark Warner > > > On Wed, 12 Jul at 10:00 AM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Hi Mark, > > We are still experiencing a lot of misdirected calls from Montreal into > Toronto. Below are a list of caregivers calling the Montreal line but bei= ng > directed to Toronto. > > Help? > > Cheryl > > On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester > wrote: > >> Hi Cheryl, >> Here are the calls from Montreal that have been coming in: >> *Friday (7th)* >> >> - 11:07am 438-337-1105 >> - 2:44 and 2:45pm Analyn Casao 514-575-4562 >> - 2:47pm 514-924-2913 >> - 3:16pm Noemi Fernandez 514-570-3116 >> - 3:34pm Carol Duldulao 514-463-1544 >> - 4:26pm 514-799-8054 >> >> *Monday: * >> >> - 9:08am and 9:12am 514-924-2913, >> - 4:23pm 514-653-1266 >> >> *Tuesday: * >> >> - 10:38am and 2:48pm - Analyn Casao 515-575-4562 >> >> *Wednesday (today): * >> >> - 9:45am 514-705-5185 >> >> >> Thanks, >> Kathryn >> -- >> Kathryn Nester >> Caregiver Ambassador >> ___________________ >> >> Office: 416-488-8777 >> >> TheKey.ca >> >> [image: TheKey] >> >> 352027:611100 > --=20 Kathryn Nester Caregiver Ambassador ___________________ Office: 416-488-8777 TheKey.ca [image: TheKey] --000000000000677bc906004ce3f8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all,=C2=A0 I called back one of the = caregivers from today as more calls have come in and he said he just called= back the number that had called him. I asked him for the number which is 5= 19-954-2111 and that's our waterloo office number. Anamarija is the one= who called him. I think her number is still connected to Waterloo. Caregiv= ers are just calling back whichever number called them, not the Montreal of= fice directly from the sounds of it Thanks, Kathryn On Wed, Jul 12, 2023 at 10:48=E2=80=AFAM Mark