----==_mimepart_67b4ba63af008_2063ff4a395d4681173790 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I have opened a ticket with ClearCare and has been escalated to their tie= r 2 team for them to investigate why shifts are reverting back to not com= plete for the week of Feb 3rd - Feb 9th.=C2=A0 = = On Tue, 18 Feb at 11:44 AM , Diane Aguilar wrote: = Hi Roxana = Good morning, = = I used edit and complete, then I tried the drop down to mark it complete= . = = But they both turned up incomplete. = Please help us Thank you. = = Best Regards, Diane Aguilar Scheduler / Administrative Assistant=C2=A0 = Home Care Assistance Victoria 1151 Oxford Street.=C2=A0,Victoria BC =C2=A0= V8V 2V2 T:=C2=A0(250) 592-4881 Email:=C2=A0daguilar@homecareassistance.c= om=C2=A0=C2=A0 =EF=BF=BC www:homecareassistancevictoria.ca Review our B= ook Series Like us on Facebook Home Care Assistance - Twitter =C2=A0=C2=A0= =C2=A0 = = = = On Tue., Feb. 18, 2025, 8:26 a.m. Roxana Cruz, wrote: = = = = = =E2=80=8BHi Diane - = = Can you confirm if you are just using=C2=A0 the drop down to mark "compl= ete" or do you also click edit then mark "complete"?=C2=A0 = = = = = = On Mon, 17 Feb at 5:57 PM , Diane Aguilar wrote: = Hi Sharon, = = Clearcare Feb 3 - 9 2025 = Still turning into incomplete. = = Will try again Later. = Thank you. = = Best Regards, Diane Aguilar Scheduler / Administrative Assistant=C2=A0 = Home Care Assistance Victoria 1151 Oxford Street.=C2=A0,Victoria BC =C2=A0= V8V 2V2 T:=C2=A0(250) 592-4881 Email:=C2=A0daguilar@homecareassistance.c= om=C2=A0=C2=A0 =EF=BF=BC www:homecareassistancevictoria.ca Review our B= ook Series Like us on Facebook Home Care Assistance - Twitter =C2=A0=C2=A0= =C2=A0 = = = = On Mon., Feb. 17, 2025, 1:40 p.m. Diane Aguilar, wrote: = = = = I think its working now, will complete all and will check again if they = will turn red again. = = Thank you ? = = Best Regards, Diane Aguilar Scheduler / Administrative Assistant=C2=A0 = Home Care Assistance Victoria 1151 Oxford Street.=C2=A0,Victoria BC =C2=A0= V8V 2V2 T:=C2=A0(250) 592-4881 Email:=C2=A0daguilar@homecareassistance.c= om=C2=A0=C2=A0 =EF=BF=BC www:homecareassistancevictoria.ca Review our B= ook Series Like us on Facebook Home Care Assistance - Twitter =C2=A0=C2=A0= =C2=A0 = = On Mon., Feb. 17, 2025, 1:33 p.m. Sharon Speirs, wr= ote: = = = I just changed Mack but this time went to each shift hit edit then hit c= omplete - let=E2=80=99s see if that sticks=C2=A0 = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = On Mon, Feb 17, 2025 at 1:30=E2=80=AFPM Diane Aguilar wrote: = = = = Hi Sharon, = = Thank you for this email. as im not sure why is it not completing. After= how many minutes it turns to not complete. = = Thank you very much. = = Best Regards, Diane Aguilar Scheduler / Administrative Assistant=C2=A0 = Home Care Assistance Victoria 1151 Oxford Street.