--00000000000007b59a05e26c9201 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are in the process of tweaking the NY processes since each location has been doing their own. I will share once we are complete! On Sun, Jun 26, 2022 at 12:11 PM Angie Markwell wrote: > Please share yours as well so we can start creating a BDP. > > Sent from Angie's iPhone > > On Jun 26, 2022, at 8:14 AM, Cathy Goffredo > wrote: > > =EF=BB=BF > Kim, thank you. This was helpful to see someone else's list to see > anything that was missed from our processes. > > > *Cathy Goffredo* > Regional Director PA & NJ > C. 267-406-5844 > > *Note my new email address:cathy.goffredo@TheKey.com* > *TheKey.com * > [image: TheKey] > > > On Thu, Jun 23, 2022 at 11:38 PM Angie Markwell > wrote: > >> Just sharing some things Kim is doing to facilitate communication which >> ultimately is key to success with new SOM. I am sure you all have a vers= ion >> and i would love to see what you might be doing differently or in additi= on >> to help us create a playbook for next groups going live. Jenn, Carol and >> Tim sharing with you even if it is not completely clear yet so you start= to >> see some suggestions. >> >> ---------- Forwarded message --------- >> From: Kim Kranwinkel >> Date: Thu, Jun 23, 2022 at 5:05 PM >> Subject: SOM steps for communication >> To: Angie Markwell >> >> >> SOM- steps to success >> Below are a few steps we have taken to ensure proper communication withi= n >> our new process: >> 1. Email distribution groups have been set-up for each new group/ state >> emails for new starts/all of DCMetro >> 2. SOP's have been completed with/without details to ensure that the >> processes are easy to follow and the team understands what they are >> responsible for. >> 3. Review of processes are done daily by leadership and weekly changes >> made based on the analysis of the findings >> 4. Group virtual meetings with key members of each group are done 2x/wee= k >> to address any items that are needing attention. >> 5. Weekly 1:1 meeting are done with Regional and their team members >> 6. Leadership calls are being done as needed with a minimal call weekly. >> 7. Individual contributors are encouraged to bring their ideas to the >> calls to discuss and make decisions on changes needed >> 8. Updates to SOPs are completed as needed >> 9. Hand-off discussions are reviewed several times a week and new >> processes are identified as needed. SOPs developed based on regulatory >> needs of the states. >> 10. Use of white board to update new clients/SOC/EOC for all three state= s >> 11. Reminders to the team on process reviewed and discussed at least >> weekly >> >> Everything has been trial and error with constant communication. >> >> We are finishing the folder with the files created and will have it to >> you this evening. >> >> Have a great day, >> Kim >> >> >> Kimberly Kranwinkel >> Regional Director of Operations >> *Please note my email has chan