Re: SOM steps for communication

--Apple-Mail-80DC4693-F668-4AAF-A794-668766EB1561 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Please share yours as well so we can start creating a BDP. Sent from Angie's iPhone > On Jun 26, 2022, at 8:14 AM, Cathy Goffredo wrote: >=20 > =EF=BB=BF > Kim, thank you. This was helpful to see someone else's list to see anythin= g that was missed from our processes. >=20 >=20 > Cathy Goffredo > Regional Director PA & NJ > C. 267-406-5844 >=20 > Note my new email address:cathy.goffredo@TheKey.com > TheKey.com=20 >=20 >=20 >=20 >> On Thu, Jun 23, 2022 at 11:38 PM Angie Markwell wrote: >> Just sharing some things Kim is doing to facilitate communication which u= ltimately is key to success with new SOM. I am sure you all have a version a= nd i would love to see what you might be doing differently or in addition to= help us create a playbook for next groups going live. Jenn, Carol and Tim s= haring with you even if it is not completely clear yet so you start to see s= ome suggestions.=20 >>=20 >> ---------- Forwarded message --------- >> From: Kim Kranwinkel >> Date: Thu, Jun 23, 2022 at 5:05 PM >> Subject: SOM steps for communication >> To: Angie Markwell >>=20 >>=20 >> SOM- steps to success >> Below are a few steps we have taken to ensure proper communication within= our new process: >> 1. Email distribution groups have been set-up for each new group/ state e= mails for new starts/all of DCMetro=20 >> 2. SOP's have been completed with/without details to ensure that the proc= esses are easy to follow and the team understands what they are responsible f= or. >> 3. Review of processes are done daily by leadership and weekly changes ma= de based on the analysis of the findings >> 4. Group virtual meetings with key members of each group are done 2x/week= to address any items that are needing attention.=20 >> 5. Weekly 1:1 meeting are done with Regional and their team members >> 6. Leadership calls are being done as needed with a minimal call weekly.=20= >> 7. Individual contributors are encouraged to bring their ideas to the cal= ls to discuss and make decisions on changes needed >> 8. Updates to SOPs are completed as needed >> 9. Hand-off discussions are reviewed several times a week and new process= es are identified as needed. SOPs developed based on regulatory needs of the= states.=20 >> 10. Use of white board to update new clients/SOC/EOC for all three states= >> 11. Reminders to the team on process reviewed and discussed at least week= ly >>=20 >> Everything has been trial and error with constant communication.=20 >>=20 >> We are finishing the folder with the files created and will have it to yo= u this evening.=20 >>=20 >> Have a great day, >> Kim >>=20 >>=20 >> Kimberly Kranwinkel >> Regional Director of Operations >> Please note my email has changed: >> kimberly.kranwinkel@TheKey.com >> (301) 767-6622 >> TheKey.com --Apple-Mail-80DC4693-F668-4AAF-A794-668766EB1561 Content-Type: text/html; charset=utf-8 Content