----==_mimepart_64e64bc2680a8_2192ae40e78a1b425866722 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Melissa,=C2=A0 You should have received an ethernet cable and a US= B WIfi adapter. =C2=A0Have you connected to the Wifi with the new adapter= ? =C2=A0If you need assistance let me know. Thanks,=C2=A0 Craig= Ackerson = = On Wed, 23 Aug at 12:48 PM , Timothy Thomas wrote: Hi Craig, = Were you able to sort out Melissa's wifi access? She's using the etherne= t cable now but it's not a convenient way for her to connect. If it is no= t fixable can we replace the system please? = = Thanks! = Tim = = = = On Thu, Jul 20, 2023 at 11:15=E2=80=AFAM Craig Ackerson wrote: = = = = = Hi Melissa, = = Yes, you would need an ethernet cable.=C2=A0 If you do not have access t= o one, I can send you one.=C2=A0 Is the router in the same room as where = you work?=C2=A0 If so roughly how away is it? = =E2=80=8B = If there are in different rooms, I can send a shorter ethernet cable you= can temporarily plug in to allow me to enable your Wi-fi Adapter. =C2=A0= = =E2=80=8B = = I will also send a USB Wi-Fi adapter in case we cannot get your built-in= Wi-Fi to work. = =E2=80=8B = = What address should I ship these to? = = = Thanks,=C2=A0 = = Craig Ackerson = = = = = = On Thu, 20 Jul at 10:29 AM , MelissaCaltagirone wrote: I would have to get a ethernet cable = = = On Thu, Jul 20, 2023, 10:24 a.m. TheKey Support w= rote: = = = Hi MelissaCaltagirone, = = We are still awaiting your response for the ticket =E2=80=93 359742 = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_64e64bc2680a8_2192ae40e78a1b425866722 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Melissa,=C2=A0 You should have received an ethernet cable and a USB WIf= i adapter. =C2=A0Have you connected to the Wifi with the new adapter? =C2= =A0If you need assistance let me know. Thanks,=C2=A0 Craig Ackerson On Wed, 23 Aug at 12:48 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Hi Craig, Were you able to sort out Melissa's wifi access? She's using the eth= ernet cable now but it's not a convenient way for her to connect. If it i= s not fixable can we replace the system please? Thanks! Tim On Thu, Jul 20, 2023 at 11:15=E2=80=AFAM Craig Ackerson < itsupport@thekey.com = > wrote: Hi Melissa, Yes, you would need an ethernet cable.=C2=A0 If you do n= ot have access to one, I can send you one.=C2=A0 Is the router in the sam= e room as where you work?=C2=A0 If so roughly how away is it? =E2=80=8B If there are in different rooms, I can send a shorter et= hernet cable you can temporarily plu