--0000000000002c5b3906039b128b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No i have not but why does it need an adapter? Why doesnt the laptop just work with my wifi? On Wed, Aug 23, 2023, 2:11 p.m. Craig Ackerson wrote= : > Hi Melissa, > > You should have received an ethernet cable and a USB WIfi adapter. Have > you connected to the Wifi with the new adapter? If you need assistance l= et > me know. > > > Thanks, > > Craig Ackerson > > > On Wed, 23 Aug at 12:48 PM , Timothy Thomas wrote: > Hi Craig, > > Were you able to sort out Melissa's wifi access? She's using the ethernet > cable now but it's not a convenient way for her to connect. If it is not > fixable can we replace the system please? > > Thanks! > Tim > > On Thu, Jul 20, 2023 at 11:15=E2=80=AFAM Craig Ackerson > wrote: > >> Hi Melissa, >> >> Yes, you would need an ethernet cable. If you do not have access to one= , >> I can send you one. Is the router in the same room as where you work? = If >> so roughly how away is it? >> =E2=80=8B >> If there are in different rooms, I can send a shorter ethernet cable you >> can temporarily plug in to allow me to enable your Wi-fi Adapter. >> =E2=80=8B >> I will also send a USB Wi-Fi adapter in case we cannot get your built-in >> Wi-Fi to work. >> =E2=80=8B >> What address should I ship these to? >> >> >> Thanks, >> >> Craig Ackerson >> >> >> On Thu, 20 Jul at 10:29 AM , MelissaCaltagirone > mcaltagirone@homecareassistance.com> wrote: >> I would have to get a ethernet cable >> >> On Thu, Jul 20, 2023, 10:24 a.m. TheKey Support >> wrote: >> >>> Hi MelissaCaltagirone, >>> >>> We are still awaiting your response for the ticket =E2=80=93 359742 >>> >>> >>> >>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 359742:611100 > --0000000000002c5b3906039b128b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No i have not but why does it need an adapter? Why doesnt= the laptop just work with my wifi?=C2=A0 On Wed, Aug 23, 2023, 2:11 p.m. Cr= aig Ackerson < itsupport@thekey.c= om > wrote: Hi Melissa,=C2=A0 You should have received an ethernet cable and a USB WIfi = adapter.=C2=A0 Have you connected to the Wifi with the new adapter?=C2=A0 I= f you need assistance let me know. Thanks,=C2=A0 Craig Ackerson On Wed, 23 Aug at 12:48 PM , Timothy Thomas < tt@thekey.com > w= rote: Hi Craig, Were you able to sort out Melissa's wifi access? She's using t= he ethernet cable now but it's not a convenient way for her to connect.= If it is not fixable can we replace the system please? Thanks! Tim = On Thu, Jul 20, 2023 at 11:15=E2=80=AFAM Craig Ackerson < itsupport@thekey.com > wrote: Hi Melissa, Yes, you would need an ethernet cable.=C2=A0 If you do not= have access to one, I can send you one.=C2=A0 Is the router in the same ro= om as where you work?=C2=A0 If so r