--0000000000007d0a2b0607dadc20 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Vashon, I just want to follow up and see if the payment was refunded and if new account is being billed now.Let me know so i can inform client. On Thu, Oct 12, 2023 at 4:27=E2=80=AFPM Vanja Bezdrob wrote: > I just want to clarify any charge after Aug 31 should be billed to this > account account! > > Sent from my iPhone > > On Oct 12, 2023, at 2:20 PM, Vashon Palloo > wrote: > > =EF=BB=BF > Hi Sumira/Kristy, > > I want to make sure we charge the correct amount for this client once the > refund is done. > > Please verify this is correct so we can let Tim know what needs to be > refunded: > > $385 for invoice 200253 (8/31-9/1/23). > $2,991.45 - for 9/12-10/3/23 invoices > *$3,376.45 total to be refunded* > > Then we have to charge the new account the $3,376.45 plus the $727.65 for > invoice 200697 for a total *$4,104.10.* > > Let me know your thoughts, > > > > > On Thu, Oct 12, 2023 at 5:12=E2=80=AFPM Vanja Bezdrob > wrote: > >> Hello Vashon >> I again uploaded Void check and it is on client file with the note must >> use this account and I hope this will be clear for everyone.This account >> was supposed to be used starting Aug 31.So what needs to be refunded and >> billed to this account are all charges dating back to Aug 31.Client also >> inquired 15$ charge as a result as he didnt have enough funds in the oth= er >> account that Money was taken out from. >> Please advise what and when it will be done so I can inform client >> Thank you so much. >> >> On Thu, Oct 12, 2023 at 11:12=E2=80=AFAM Vashon Palloo >> wrote: >> >>> Hi Vanja, >>> >>> Thanks for clarifying which account needs to be used for payment. I hav= e >>> not processed today's payment yet for this client. >>> >>> Can you also clarify which payments need to be refunded? Is it just the >>> 10/5/23 payment or how far do we need to go back? >>> >>> On Thu, Oct 12, 2023 at 1:49=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> The payment should come from the most recent uploaded payment >>>> information on file dated 08/31 as that is the process i think please >>>> correct me if i am wrong.Ali was well aware of that but since he is no >>>> longer with the company we need to fix the problem and see what we can= do >>>> for this client.Let me know if i can assist with anything.This new acc= ount >>>> should be billed from the date specified but never has been billed and= this >>>> was ongoing issue till money was taken out of wrong account just past = week. >>>> Also I want to ask if it is easier to delete all previous billing info >>>> in file to avoid confusion. I can do that as well but I am not sure if= that >>>> is the correct process as we keep all files on the client profile. >>>> Let me know please and thank you. >>>> >>>> On Thu, Oct 12, 2023 at 10:30=E2=80=AFAM Vashon Palloo >>> vashon.palloo@thekey.com> wrote: >>>> >>>>> Hi Team, >>>>> >>>>> To make sure I am und