--00000000000055b3b10607daecd8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I no longer have access to this ticket. Can someone give Vanja an update? On Mon, Oct 16, 2023 at 4:00=E2=80=AFPM Vanja Bezdrob wrote: > Hello Vashon, > I just want to follow up and see if the payment was refunded and if new > account is being billed now.Let me know so i can inform client. > > On Thu, Oct 12, 2023 at 4:27=E2=80=AFPM Vanja Bezdrob > wrote: > >> I just want to clarify any charge after Aug 31 should be billed to this >> account account! >> >> Sent from my iPhone >> >> On Oct 12, 2023, at 2:20 PM, Vashon Palloo >> wrote: >> >> =EF=BB=BF >> Hi Sumira/Kristy, >> >> I want to make sure we charge the correct amount for this client once th= e >> refund is done. >> >> Please verify this is correct so we can let Tim know what needs to be >> refunded: >> >> $385 for invoice 200253 (8/31-9/1/23). >> $2,991.45 - for 9/12-10/3/23 invoices >> *$3,376.45 total to be refunded* >> >> Then we have to charge the new account the $3,376.45 plus the $727.65 fo= r >> invoice 200697 for a total *$4,104.10.* >> >> Let me know your thoughts, >> >> >> >> >> On Thu, Oct 12, 2023 at 5:12=E2=80=AFPM Vanja Bezdrob >> wrote: >> >>> Hello Vashon >>> I again uploaded Void check and it is on client file with the note must >>> use this account and I hope this will be clear for everyone.This accoun= t >>> was supposed to be used starting Aug 31.So what needs to be refunded an= d >>> billed to this account are all charges dating back to Aug 31.Client als= o >>> inquired 15$ charge as a result as he didnt have enough funds in the ot= her >>> account that Money was taken out from. >>> Please advise what and when it will be done so I can inform client >>> Thank you so much. >>> >>> On Thu, Oct 12, 2023 at 11:12=E2=80=AFAM Vashon Palloo >>> wrote: >>> >>>> Hi Vanja, >>>> >>>> Thanks for clarifying which account needs to be used for payment. I >>>> have not processed today's payment yet for this client. >>>> >>>> Can you also clarify which payments need to be refunded? Is it just th= e >>>> 10/5/23 payment or how far do we need to go back? >>>> >>>> On Thu, Oct 12, 2023 at 1:49=E2=80=AFPM Vanja Bezdrob >>>> wrote: >>>> >>>>> The payment should come from the most recent uploaded payment >>>>> information on file dated 08/31 as that is the process i think please >>>>> correct me if i am wrong.Ali was well aware of that but since he is n= o >>>>> longer with the company we need to fix the problem and see what we ca= n do >>>>> for this client.Let me know if i can assist with anything.This new ac= count >>>>> should be billed from the date specified but never has been billed an= d this >>>>> was ongoing issue till money was taken out of wrong account just past= week. >>>>> Also I want to ask if it is easier to delete all previous billing inf= o >>>>> in file to avoid confusion. I can do that as well but I am not sure i= f that >>>>> is the correct proces