--000000000000b94dcf05f17494d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Angie - Agreed, we need to ensure our teams are committed to quality hires and placements We have made good strides as a result of 1) having Ambassadors now able to be in there lanes and focus on Caregiver success, 2) moving to in person orientations where we get eyes on our new caregivers and ensure expectations for assignments and performance are clear and ensuring Solutions is delivering top notch assessments enabling us to make the right caregiver match. The recruiters need to understand all of the roles to ensure they are asking the right questions for the right placement during interviews. Carol On Wed, Jan 4, 2023 at 12:50 PM Angie Markwell wrote: > I am going to push back on you all on this a bit unless somehow I am > missing the messaging you are all sharing. Aren=E2=80=99t the quality of = the > caregiver recruiters up to you and your manager and teams? Are t your tea= ms > selecting who gets hired and vetting and training them. So if the quality > is going down shouldn=E2=80=99t you all be working with your recruiters t= o give > your staffers and ambassadors better quality hires? Am I missing somethin= g? > > Sent from Angie's iPhone > > On Jan 4, 2023, at 11:52 AM, Cathy Goffredo > wrote: > > =EF=BB=BF > Hello All, > > Not to pile on but I will say I am having the very same issues in both PA > and NJ. The quality of caregivers is just not the same. And then to make > matters worse, the good ones do not want the short shifts. We talk them > into taking some of the short shifts only for them to complain and leave = in > a week. challenging all around. > > I continue to be amazed at the NCNS. The work ethic has changed > drastically. > > *Cathy Goffredo* > Regional Director PA & NJ > C. 267-406-5844 > > *Note my new email address:cathy.goffredo@TheKey.com* > *TheKey.com * > [image: TheKey] > > > On Wed, Jan 4, 2023 at 10:12 AM Kimberly Guerci > wrote: > >> I honestly think the CG pool in general is not what it used to be. It i= s >> hard to keep up with the volume of starts and provide quality care >> overall. The other issue we are having is anyone who is really good and >> experienced is demanding $20/hr and our HCLs are saying we are losing >> starts because we have increased our pricing to match the CG demand and >> other comparable agencies haven't. Overall a tough time in our industry= . >> >> On Wed, Jan 4, 2023 at 9:59 AM Kim Kranwinkel > kimberly.kranwinkel@thekey.com> wrote: >> >>> DCMetro has had the same issue with the CG pool. The recruiters are >>> really just trying to hit their goals for the month and aren't really >>> looking at quality of the CG only quantity. >>> Kimberly Kranwinkel >>> Regional Operations Director >>> *Please note my email has changed:* >>> kimberly.kranwinkel@TheKey.com >>> (301) 767-6622 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Jan 4, 2023 at 9:00 AM Beth Ann Rosario >>