--Apple-Mail-F1054F08-E682-4122-8895-2E7EEA3F1E5D Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I am going to push back on you all on this a= bit unless somehow I am missing the messaging you are all sharing. Aren=E2=80= =99t the quality of the caregiver recruiters up to you and your manager and t= eams? Are t your teams selecting who gets hired and vetting and training the= m. So if the quality is going down shouldn=E2=80=99t you all be working with= your recruiters to give your staffers and ambassadors better quality hires?= Am I missing something? Sent from Angie's iPhone On Jan 4, 2023, at 11:52 A= M, Cathy Goffredo <catherine.goffredo@thekey.com> wrote: =EF=BB=BF Hello All, Not to pile on but I will say I am havin= g the very same issues in both PA and NJ. The quality of caregivers is j= ust not the same. And then to make matters worse, the good ones do not want t= he short shifts. We talk them into taking some of the short shifts only for t= hem to complain and leave in a week. challenging all around. I continue to be amazed at the NCNS. The work ethic has= changed drastically. Cathy Goffredo Regional Director P= A & NJ C. 267-4= 06-5844 N= ote my new email address: cathy.goffredo@TheKey.com TheKey.com On Wed, Jan 4, 2023 at 1= 0:12 AM Kimberly Guerci < kguerci@thekey.com > wrote: I honestly think the CG pool in general= is not what it used to be. It is hard to keep up with the volume of s= tarts and provide quality care overall. The other issue we are having i= s anyone who is really good and experienced is demanding $20/hr and our HCLs= are saying we are losing starts because we have increased our pricing to ma= tch the CG demand and other comparable agencies haven't. Overall a tou= gh time in our industry. <di