Re: Fwd: IMPORTANT MAIL - [#1425506]

Thanks Madonna!!
That's really good news. Should we meet to go over what utility bills are
being paid through Coupa because too my knowledge, everything is now being
done through the company and no longer on our Mastercards.

On Thu, Feb 12, 2026 at 5:20 PM Madonna Borger <madonna.borger@thekey.com>
wrote:

> Hi Joey
> We are sending checks via fedex to pay the electricity bills so no need to
> go to city hall tomorrow.
> Thanks
> '
>
> On Thu, Feb 12, 2026 at 9:38 AM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Hi Madonna,
>>
>> That would take some time and resources away while my team is already
>> short handed. Can we continue trying to call and email every hour and as a
>> last resort, we can try paying at city hall tomorrow.
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>> On Thu, Feb 12, 2026 at 12:03 PM Madonna Borger <
>> madonna.borger@thekey.com> wrote:
>>
>>> Joey
>>> Can anyone pay it via debit card at city hall.
>>> [image: image.png]
>>> Check is going to take 2 weeks to get there.
>>> Thanks
>>>
>>> On Thu, Feb 12, 2026 at 8:48 AM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Thank you Madonna!!
>>>> Apparently they charge to restore power if it's cut, so hopefully we
>>>> can reach someone before end of week. I can ask my team to work from home
>>>> Monday if we are worried the power will be cut (worst case scenario).
>>>>
>>>> On Thu, Feb 12, 2026 at 11:20 AM Madonna Borger <
>>>> madonna.borger@thekey.com> wrote:
>>>>
>>>>> Team
>>>>> I have called multiple times and it has gone to an vm so I have left a
>>>>> msg.  This notice states it has to be paid by tomorrow.  If I cant get them
>>>>> to call me back, you might lose service to the office.  I am not sure what
>>>>> other options we have here.
>>>>> Thanks'
>>>>>
>>>>> On Wed, Feb 11, 2026 at 1:26 PM Trish Nguyen <utility_rent@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Joseph/Carolyn - Please note that our AP processing timeline
>>>>>> normally takes 2-3 weeks.  Have the past invoices been sent to our AP inbox
>>>>>> for processing monthly?
>>>>>>
>>>>>> @Madonna - Can you please review and let us know if AP should handle
>>>>>> this payment? It is seriously past due and might not make it in time to
>>>>>> avoid disconnection.
>>>>>>
>>>>>> Regards,
>>>>>> ​AP Team
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 11 Feb at 3:02 PM , JosephTaylor <
>>>>>> joey.taylor@homecareassistance.com> wrote:
>>>>>>
>>>>>> Thank you,
>>>>>> This needs to be handled ASAP, they are threatening to cut our
>>>>>> office's power.
>>>>>>
>>>>>> On Wed, Feb 11, 2026 at 3:00 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> @Utility and Rent Support <utility_rent@thekey.com> please see
>>>>>>> attached and advise on the status of this payment. Thanks
>>>>>>>
>>>>>>> On Wed, Feb 11, 2026 at 2:47 PM Carolyn Daoust <
>>>>>>> carolyn.daoust@thekey.com> wrote:
>>>>>>>
>>>>>>>> See attachment. This just arrived today.
>>>>>>>> *Carolyn Daoust*
>>>>>>>>
>>>>>>>> Gestionnaire des Ressources Humaines/Employee Care Manager
>>>>>>>> Ressources Humaines/Human Resources
>>>>>>>>
>>>>>>>> 514-907-5065
>>>>>>>>
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Joey Taylor
>>>>>> *Directeur Général/**General Manager*
>>>>>> 514-907-5065
>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>> [image: TheKey]
>>>>>>
>>>>>> 1425506:611100
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Madonna Borger
>>>>> Real Estate Director
>>>>> * Please note my email has changed: *
>>>>> madonna.borger@thekey.com
>>>>> <https://brand.thekey.com/esg/madonna.borger@thekey.com>
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Joey Taylor
>>>>
>>>> *Directeur Général/**General Manager*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca   <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>> Madonna Borger
>>> Real Estate Director
>>> * Please note my email has changed: *
>>> madonna.borger@thekey.com
>>> <https://brand.thekey.com/esg/madonna.borger@thekey.com>
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>
> --
> Madonna Borger
> Real Estate Director
> * Please note my email has changed: *
> madonna.borger@thekey.com
> <https://brand.thekey.com/esg/madonna.borger@thekey.com>
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>


-- 

Joey Taylor

*Directeur Général/**General Manager*

514-907-5065

TheKey.ca   <https://thekey.ca/>

[image: TheKey]