--000000000000b2f1a705eaed1eec Content-Type: multipart/alternative; boundary="000000000000b2f1a505eaed1eeb" --000000000000b2f1a505eaed1eeb Content-Type: text/plain; charset="UTF-8" Hi everyone, This is a similar issue we faced on the other sites. We can adjust the number but there is a feature on callrail that is automatically adjusting the displayed phone number. I'll provide some of the information from a previous thread about this issue: "The issue is that in the plugin it has a feature to automatically change phone numbers to (778 732 5087) - note this was for the Vancouver site. Anytime a phone number is input into wordpress it gets changed. This is why our developer put a space between the first 2 numbers for now as that's the only way to prevent the phone number from automatically switching. This does not apply here. You can see for example the phone number was input correctly in the backend but changed on the website via the plugin." So essentially the display phone number for Oakville needs to be adjusted in CallRail. I believe Phil mentioned he recently updated this already. We can make sure the information is correct in WordPress if someone is able to provide us with the login information. Thanks, [image: Scott Charles, Web Manager] Scott Charles, Web Manager U7 SOLUTIONS | Make the web work for you 78 George Street, Suite 204, Ottawa, ON K1N 5W1 Direct: 613-804-7894 Telephone: 1-888-236-1467 https://www.u7solutions.com [image: LinkedIn button] [image: Twitter button] [image: Facebook button] [image: Email list button] On Thu, Oct 13, 2022 at 9:34 AM Timothy Thomas wrote: > Got it, thanks for clarifying Phil. I'll follow that process > moving forward. > > Best > Tim > > On Wed, Oct 12, 2022 at 8:05 PM Phil Chanda > wrote: > >> Also, forgot to mention that I put in a fresh desk ticket to have the >> Oakville site updated for the phone # and callrail. >> >> Tim, for all dev requests, please submit a ticket to >> https://hca.freshdesk.com/ For the last few tech asks, I've been >> creating them, but we'd like to request that you submit a ticket so we can >> manage our Web Dev queue. >> >> Thanks, >> Phil >> >> On Wed, Oct 12, 2022 at 7:30 PM Phil Chanda >> wrote: >> >>> Hi all, >>> Oakville is routing to 905-337-1200 in Callrail. See attached. >>> >>> [image: Screen Shot 2022-10-12 at 7.28.33 PM.png] >>> On Wed, Oct 12, 2022 at 6:41 PM Alexa Graziani >>> wrote: >>> >>>> Including IT support who can review Callrail to see if any updates to >>>> the swap or routing number need to be made. >>>> >>>> Thanks, >>>> >>>> On Wed, Oct 12, 2022 at 2:03 PM Timothy Thomas wrote: >>>> >>>>> Hi Scott, >>>>> >>>>> Can you please change the phone number for the Oakville Website to >>>>> 905-337-1200 >>>>> >>>>> In addition, can you please ensure the callrail tag is firing on all >>>>> pages where the phone number is displayed, including the contact page >>>>> >>>>> Thank you >>>>> Tim >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Pl