Yes
Whatever you asked them to do looks like it worked!
Thankyou
Sharon
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Wed, Feb 19, 2025 at 9:40 AM Roxana Cruz <
clearcaresupport@homecareassistance.com> wrote:
> Hi Sharon,
>
> I took a look at week Feb 3rd - Feb 9th and see that all shifts are
> complete.
>
> Once I get an answer as to why shifts were reverting back to incomplete I
> will share that here.
>
>
> Thanks,
>
> Roxana Cruz
>
>
> On Tue, 18 Feb at 11:50 AM , Roxana Cruz <
> clearcaresupport@homecareassistance.com> wrote:
> I have opened a ticket with ClearCare and has been escalated to their tier
> 2 team for them to investigate why shifts are reverting back to not
> complete for the week of Feb 3rd - Feb 9th.
>
>
> On Tue, 18 Feb at 11:44 AM , Diane Aguilar <
> daguilar@homecareassistance.com> wrote:
> Hi Roxana
> Good morning,
>
> I used edit and complete, then I tried the drop down to mark it complete.
>
> But they both turned up incomplete.
> Please help us Thank you.
>
> Best Regards,
>
> Diane Aguilar
> Scheduler / Administrative Assistant
> Home Care Assistance Victoria
>
> 1151 Oxford Street. ,Victoria BC V8V 2V2
> <https://www.google.com/maps/search/1151+Oxford+Street.%C2%A0,Victoria+BC+%C2%A0V8V+2V2?entry=gmail&source=g>
>
> T: (250) 592-4881
> Email: daguilar@homecareassistance.com
>
> 
>
> www:homecareassistancevictoria.ca
> Review our Book Series
> Like us on Facebook
> Home Care Assistance - Twitter
>
>
>
> On Tue., Feb. 18, 2025, 8:26 a.m. Roxana Cruz, <
> clearcaresupport@homecareassistance.com> wrote:
>
>> Hi Diane -
>>
>> Can you confirm if you are just using the drop down to mark "complete"
>> or do you also click edit then mark "complete"?
>>
>>
>> On Mon, 17 Feb at 5:57 PM , Diane Aguilar <
>> daguilar@homecareassistance.com> wrote:
>> Hi Sharon,
>>
>> Clearcare Feb 3 - 9 2025
>> Still turning into incomplete.
>>
>> Will try again Later.
>> Thank you.
>>
>> Best Regards,
>>
>> Diane Aguilar
>> Scheduler / Administrative Assistant
>> Home Care Assistance Victoria
>>
>> 1151 Oxford Street. ,Victoria BC V8V 2V2
>> <https://www.google.com/maps/search/1151+Oxford+Street.%C2%A0,Victoria+BC+%C2%A0V8V+2V2?entry=gmail&source=g>
>>
>> T: (250) 592-4881
>> Email: daguilar@homecareassistance.com
>>
>> 
>>
>> www:homecareassistancevictoria.ca
>> Review our Book Series
>> Like us on Facebook
>> Home Care Assistance - Twitter
>>
>>
>>
>> 1061281:611100
>