Re: Victoria clear care Feb 3-10 not completing - [#1061281]

----==_mimepart_67b617716e53_22e3f9db7976514224497ab Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 I took a look at week Feb 3rd - Feb 9th and see that= all shifts are complete.=C2=A0 =E2=80=8BOnce I get an answer as to w= hy shifts were reverting back to incomplete I will share that here. = Thanks,=C2=A0 Roxana Cruz = = On Tue, 18 Feb at 11:50 AM , Roxana Cruz wrote: = = I have opened a ticket with ClearCare and has been escalated to their ti= er 2 team for them to investigate why shifts are reverting back to not co= mplete for the week of Feb 3rd - Feb 9th.=C2=A0 = = = = = = On Tue, 18 Feb at 11:44 AM , Diane Aguilar wrote: = Hi Roxana = Good morning, = = I used edit and complete, then I tried the drop down to mark it complete= . = = But they both turned up incomplete. = Please help us Thank you. = = Best Regards, Diane Aguilar Scheduler / Administrative Assistant=C2=A0 = Home Care Assistance Victoria 1151 Oxford Street.=C2=A0,Victoria BC =C2=A0= V8V 2V2 T:=C2=A0(250) 592-4881 Email:=C2=A0daguilar@homecareassistance.c= om=C2=A0=C2=A0 =EF=BF=BC www:homecareassistancevictoria.ca Review our B= ook Series Like us on Facebook Home Care Assistance - Twitter =C2=A0=C2=A0= =C2=A0 = = = = On Tue., Feb. 18, 2025, 8:26 a.m. Roxana Cruz, wrote: = = = = = =E2=80=8BHi Diane - = = Can you confirm if you are just using=C2=A0 the drop down to mark "compl= ete" or do you also click edit then mark "complete"?=C2=A0 = = = = = = On Mon, 17 Feb at 5:57 PM , Diane Aguilar wrote: = Hi Sharon, = = Clearcare Feb 3 - 9 2025 = Still turning into incomplete. = = Will try again Later. = Thank you. = = Best Regards, Diane Aguilar Scheduler / Administrative Assistant=C2=A0 = Home Care Assistance Victoria 1151 Oxford Street.=C2=A0,Victoria BC =C2=A0= V8V 2V2 T:=C2=A0(250) 592-4881 Email:=C2=A0daguilar@homecareassistance.c= om=C2=A0=C2=A0 =EF=BF=BC www:homecareassistancevictoria.ca Review our B= ook Series Like us on Facebook Home Care Assistance - Twitter =C2=A0=C2=A0= =C2=A0 ----==_mimepart_67b617716e53_22e3f9db7976514224497ab Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 I took a look at week Feb 3rd - Feb 9th and see that all= shifts are complete.=C2=A0 =E2=80=8BOnce I get an answer as to why shifts were reve= rting back to incomplete I will share that here. Thanks,=C2=A0 Roxana Cruz On Tue, 18 Feb at 11:50 AM , Roxana Cruz &lt;= clearcaresupport@homecareassistance.com&gt; wrote: I have opened a ticket with ClearCare and has been escal= ated to their tier 2 team for them to investigate why shifts are revertin= g back to not complete for the week of Feb 3rd - Feb 9th.=C2=A0 On Tue, 18 Feb at 11:44 AM , Diane Aguilar &l= t;daguilar@homecareassistance.com&gt; wrote: Hi Roxana Good morning, <div