RE: Montreal Unapplied Payments/Credits/Deposits- Inactive Client Clean Up

Hi Joey

 

Please take the time you need and let us know.

 

Hi Gerard

 

As discussed on our call earlier this week, we will address any write offs needed with Randi, offline.

 

Elizabeth Clark 

Director

 

 

 

From: gerard.draetta@thekey.com <gerard.draetta@thekey.com> 
Sent: Wednesday, May 1, 2024 7:09 AM
To: 'Joey Taylor' <joey.taylor@thekey.com>; eclark@thekey.com
Cc: 'Timothy Thomas' <tt@thekey.com>; 'John Janiga' <john.janiga@thekey.com>; 'Alyson Rohane' <alyson.rohane@thekey.com>; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com>; 'Katherine Cope' <katherine.cope@thekey.com>
Subject: RE: Montreal Unapplied Payments/Credits/Deposits- Inactive Client Clean Up

 

Joey,

 

Good morning. I will be happy to assist with adjustments for the Montreal area however, I am unsure how to do a write off. If you would like my assistance, can we please set up a quick call so you can walk me through it. Thank you.

 

Gerard

 

 

From: Joey Taylor <joey.taylor@thekey.com> 
Sent: Wednesday, May 1, 2024 10:00 AM
To: eclark@thekey.com
Cc: Timothy Thomas <tt@thekey.com>; John Janiga <john.janiga@thekey.com>; Alyson Rohane <alyson.rohane@thekey.com>; gerard.draetta@thekey.com; Laszlo Kovacs <laszlo.kovacs@thekey.com>; Katherine Cope <katherine.cope@thekey.com>
Subject: Re: Montreal Unapplied Payments/Credits/Deposits- Inactive Client Clean Up

 

Good Morning,

Looking over this list, we have wrote off debt for the following clients and they should not receive a reimbursement:
1. CHSLD Donald Berman
2. L'artisan
3. Univ de Montreal Covid
4. Sunrise of Dollard-des-Ormeaux 
5. Floralie Lachine Residence 

 

Can I also have an hour to look over the private clients? Some had pre-paid hours as part of a "Cheetah" agreement we had piloted with Chen.

Thank you,

 

On Tue, Apr 30, 2024 at 6:31 PM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Thank you, updated list. 

  

Recommendation:

*	John- Where you see a Recommendation of ” Pursue Client Refund” please reach out to those clients via phone and email and ask for an address to mail a check. 

*	As clients confirm please send me an email via FD ticket confirming we should refund and from there, I will route to An Ly & Lisa Barker for approval.

*	Gerard- Did we write off the balance for Monique Jacob? If so, this is likely a payment we will Write Off to reverse the impact. 

Complete:

*	Tim & Joey - Where you see a Recommendation of ” Deposit, We should w/o these funds if LO can confirm.” Please review the clients listed and confirm these are non-refundable deposits. 


Type

Date

Number

Name

Name E-Mail

Open Balance 

Recommendation

Reason


Payment

7/13/2021

Deposit

Tarte George

 <mailto:anntarte@hotmail.com> anntarte@hotmail.com

$                         (883.01)

Write Off in QB

Write Off once LO confirms this is a deposit. 


Payment

8/11/2021

Deposit

Rached* Tahani

 <mailto:erached7@gmail.com> erached7@gmail.com

$                         (294.34)

Write Off in QB

Write Off once LO confirms this is a deposit. 


Payment

9/6/2021

Deposit

Rigby Peter

 <mailto:fergus.Rigby@scotiawealth.com> fergus.Rigby@scotiawealth.com

$                         (689.85)

Write Off in QB

Write Off once LO confirms this is a deposit. 


Payment

11/25/2021

Deposit

Lagallo Di Carlo Giovanna

 <mailto:mdicarlo770@gmail.com> mdicarlo770@gmail.com

$                      (1,766.02)

Write Off in QB

Write Off once LO confirms this is a deposit. 


Payment

11/29/2021

Deposit

Bett Eileen

 <mailto:eileenbett@gmail.com> eileenbett@gmail.com

$                         (809.42)

Write Off in QB

Write Off once LO confirms this is a deposit. 


Payment

5/24/2022

Deposit

Donnelly Susan

 <mailto:sarahkruger@gmail.com> sarahkruger@gmail.com

$                         (689.85)

Write Off in QB

Write Off once LO confirms this is a deposit. 


Payment

8/16/2023

	Jacob Monique

 <mailto:jf_rivest@hotmail.com> jf_rivest@hotmail.com

$                         (110.94)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

3/31/2021

	Bertone Giuseppe & Domenica

 <mailto:cbertone@bertone.ca> cbertone@bertone.ca

$                         (852.83)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

10/25/2021

	Hill Suzanne

 <mailto:ver.dalonzo@gmail.com> ver.dalonzo@gmail.com

$                         (588.68)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

10/25/2021

	Noyes Joanna

 <mailto:yspierre@sympatico.ca> yspierre@sympatico.ca

$                         (662.26)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

3/24/2022

	CHSLD Donald Berman

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                         (458.75)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

5/17/2022

270

Bouchard* Helene

 <mailto:melanie.dore@altomedic.ca> melanie.dore@altomedic.ca

$                         (212.17)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

9/27/2022

3601

L'Artisan*

 <mailto:mmo@residencelartisan.ca> mmo@residencelartisan.ca

$                         (326.07)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

8/9/2023

	Greenberg Aviva

 <mailto:pamela.ceccarelli@hotmail.com> pamela.ceccarelli@hotmail.com

$                         (144.87)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

8/16/2023

	Thibeault Leopold Joseph

 <mailto:thibeaultrenee@gmail.com> thibeaultrenee@gmail.com

$                      (1,020.98)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

9/8/2023

	Benichou Huguette

 <mailto:ssevy@sympatico.ca> ssevy@sympatico.ca

$                         (166.43)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

10/26/2023

	Fragakis Georgia

 <mailto:lucy_desi@hotmail.com> lucy_desi@hotmail.com

$                      (1,702.21)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

11/16/2023

	Floralies Lachine Residence

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                         (165.27)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

12/5/2023

	Hirsch Roni

 <mailto:dgandell@gmail.com> dgandell@gmail.com

$                         (177.52)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

12/12/2023

	Hirsch Roni

 <mailto:dgandell@gmail.com> dgandell@gmail.com

$                         (532.56)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

8/30/2021

Depot

Lambert* Marie-Paule

 <mailto:julie@e-expertise.com> julie@e-expertise.com

$                            (36.80)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

10/7/2021

	Univ. de Montreal Covid

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                            (41.33)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

3/14/2022

1011012045

Sunrise of Dollard-des-Ormeaux

 <mailto:Patricia.Wells-Mastromonaco@sunriseseniorliving.com> Patricia.Wells-Mastromonaco@sunriseseniorliving.com

$                            (20.38)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

4/25/2023

	Lamb, Brenda

  <mailto:shirleylevina@gmail.com> shirleylevina@gmail.com

$                            (30.62)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

4/27/2023

	Cloutier, Suzy

 <mailto:sclanti@hotmail.com> sclanti@hotmail.com

$                            (55.52)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

6/29/2023

	CHSLD Donald Berman

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                            (27.59)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 

 




 

 

From: Timothy Thomas < <mailto:tt@thekey.com> tt@thekey.com> 
Sent: Tuesday, April 30, 2024 1:53 PM
To:  <mailto:eclark@thekey.com> eclark@thekey.com
Cc: Joey Taylor < <mailto:joey.taylor@thekey.com> joey.taylor@thekey.com>; John Janiga < <mailto:john.janiga@thekey.com> john.janiga@thekey.com>; Alyson Rohane < <mailto:alyson.rohane@thekey.com> alyson.rohane@thekey.com>;  <mailto:gerard.draetta@thekey.com> gerard.draetta@thekey.com; Laszlo Kovacs < <mailto:laszlo.kovacs@thekey.com> laszlo.kovacs@thekey.com>; Katherine Cope < <mailto:katherine.cope@thekey.com> katherine.cope@thekey.com>
Subject: Re: Montreal Unapplied Payments/Credits/Deposits- Inactive Client Clean Up

 

Hi Liz,

 

I can confirm that all those tagged Deposit are non refundable. 

 

As for some of the others listed. I don't believe Monique Jacob should receive a reimbursement as I understood we wrote off their debt. Perhaps Gerard can confirm.

 

Thanks

Tim

 

On Tue, Apr 30, 2024 at 2:08 PM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Hello All

 

As we look to make logical and ethical, but quick decisions on how to clean up our aging prior to integration I wanted to jump in and help with these. Please review/acknowledge the action items assigned to you below and let me know if there are any questions. 

 

Recommendation:

*	Tim & Joey- Where you see a Recommendation of ” Deposit, We should w/o these funds if LO can confirm.” Please review the clients listed and confirm these are non-refundable deposits. 
*	John- Where you see a Recommendation of ” Pursue Client Refund” please reach out to those clients via phone and email and ask for an address to mail a check. 

*	As clients confirm please send me an email via FD ticket confirming we should refund and from there, I will route to An Ly & Lisa Barker for approval.

 

 

 


Type

Date

Number

Name

Name E-Mail

Open Balance 

Recommendation

Reason


Payment

7/13/2021

Deposit

Tarte George

 <mailto:anntarte@hotmail.com> anntarte@hotmail.com

$                         (883.01)

Deposit, We should w/o these funds if LO can confirm. 

Write Off once LO confirms this is a deposit. 


Payment

8/11/2021

Deposit

Rached* Tahani

 <mailto:erached7@gmail.com> erached7@gmail.com

$                         (294.34)

Deposit, We should w/o these funds if LO can confirm. 

Write Off once LO confirms this is a deposit. 


Payment

9/6/2021

Deposit

Rigby Peter

 <mailto:fergus.Rigby@scotiawealth.com> fergus.Rigby@scotiawealth.com

$                         (689.85)

Deposit, We should w/o these funds if LO can confirm. 

Write Off once LO confirms this is a deposit. 


Payment

11/25/2021

Deposit

Lagallo Di Carlo Giovanna

 <mailto:mdicarlo770@gmail.com> mdicarlo770@gmail.com

$                      (1,766.02)

Deposit, We should w/o these funds if LO can confirm. 

Write Off once LO confirms this is a deposit. 


Payment

11/29/2021

Deposit

Bett Eileen

 <mailto:eileenbett@gmail.com> eileenbett@gmail.com

$                         (809.42)

Deposit, We should w/o these funds if LO can confirm. 

Write Off once LO confirms this is a deposit. 


Payment

5/24/2022

Deposit

Donnelly Susan

 <mailto:sarahkruger@gmail.com> sarahkruger@gmail.com

$                         (689.85)

Deposit, We should w/o these funds if LO can confirm. 

Write Off once LO confirms this is a deposit. 


Payment

8/16/2023

	Jacob Monique

 <mailto:jf_rivest@hotmail.com> jf_rivest@hotmail.com

$                         (110.94)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

3/31/2021

	Bertone Giuseppe & Domenica

 <mailto:cbertone@bertone.ca> cbertone@bertone.ca

$                         (852.83)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

10/25/2021

	Hill Suzanne

 <mailto:ver.dalonzo@gmail.com> ver.dalonzo@gmail.com

$                         (588.68)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

10/25/2021

	Noyes Joanna

 <mailto:yspierre@sympatico.ca> yspierre@sympatico.ca

$                         (662.26)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

3/24/2022

	CHSLD Donald Berman

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                         (458.75)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

5/17/2022

270

Bouchard* Helene

 <mailto:melanie.dore@altomedic.ca> melanie.dore@altomedic.ca

$                         (212.17)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

9/27/2022

3601

L'Artisan*

 <mailto:mmo@residencelartisan.ca> mmo@residencelartisan.ca

$                         (326.07)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

8/9/2023

	Greenberg Aviva

 <mailto:pamela.ceccarelli@hotmail.com> pamela.ceccarelli@hotmail.com

$                         (144.87)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

8/16/2023

	Thibeault Leopold Joseph

 <mailto:thibeaultrenee@gmail.com> thibeaultrenee@gmail.com

$                      (1,020.98)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

9/8/2023

	Benichou Huguette

 <mailto:ssevy@sympatico.ca> ssevy@sympatico.ca

$                         (166.43)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

10/26/2023

	Fragakis Georgia

 <mailto:lucy_desi@hotmail.com> lucy_desi@hotmail.com

$                      (1,702.21)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

11/16/2023

	Floralies Lachine Residence

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                         (165.27)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

12/5/2023

	Hirsch Roni

 <mailto:dgandell@gmail.com> dgandell@gmail.com

$                         (177.52)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

12/12/2023

	Hirsch Roni

 <mailto:dgandell@gmail.com> dgandell@gmail.com

$                         (532.56)

Pursue Client Refund

Above provincial threshold and age, need to document 3-6months of diligence if over $100. Let’s try and get these refunded to the client before we integrate. If we cannot, we need to load them to NS.


Payment

8/30/2021

Depot

Lambert* Marie-Paule

 <mailto:julie@e-expertise.com> julie@e-expertise.com

$                            (36.80)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

10/7/2021

	Univ. de Montreal Covid

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                            (41.33)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

3/14/2022

1011012045

Sunrise of Dollard-des-Ormeaux

 <mailto:Patricia.Wells-Mastromonaco@sunriseseniorliving.com> Patricia.Wells-Mastromonaco@sunriseseniorliving.com

$                            (20.38)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

4/25/2023

	Lamb, Brenda

  <mailto:shirleylevina@gmail.com> shirleylevina@gmail.com

$                            (30.62)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

4/27/2023

	Cloutier, Suzy

 <mailto:sclanti@hotmail.com> sclanti@hotmail.com

$                            (55.52)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 


Payment

6/29/2023

	CHSLD Donald Berman

 <mailto:payablemoi.ccomtl@ssss.gouv.qc.ca> payablemoi.ccomtl@ssss.gouv.qc.ca

$                            (27.59)

Write Off in QB

Under provincial threshold for material unclaimed property due diligence. 

 




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:tt@thekey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.ca/> TheKey.ca


 <https://www.thekey.com/> 

 




 

-- 

Joey Taylor

Directeur Général/General Manager

514-907-5065

 <https://thekey.ca/> TheKey.ca