--000000000000329d5905f150f655 Content-Type: multipart/alternative; boundary="000000000000329d5705f150f654" --000000000000329d5705f150f654 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team I won't be able to attend the GTA meeting tomorrow as I have a conflict. I will catch up with Amanda on this matter in our coaching call at 10.00AM. Thank you. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Mon, Jan 2, 2023 at 6:46 PM Timothy Thomas wrote: > Lets review on the am call tomorrow. > > On Mon, Jan 2, 2023 at 10:25 AM Amanda Ilines > wrote: > >> Please see email below about client we just started at park Ave. They >> aren=E2=80=99t happy with the interventions put in place for their resid= ent with >> behaviours. >> >> What training are we providing our caregivers on dealing with responsive >> behaviours? >> >> Maybe this is something we can have a meeting about as a lot of the >> clients we are picking up are those with behaviours living in retirement= . >> >> ---------- Forwarded message --------- >> From: Shannon Rach >> Date: Sun, Jan 1, 2023 at 3:23 PM >> Subject: Fwd: Companion services needed >> To: Amanda Ilines , Leah Brakewell > leah.brakewell@springliving.ca>, Jasmeet Dhillon > Jasmeet.dhillon@springliving.ca> >> >> >> Hi Amanda, >> >> Can you please re read Lisa's email with regards to the type of companio= n >> services HSP requires? >> >> The caregivers that are coming are only sitting in the lobby. They do >> follow her in the hallway. But there is no intervention. She continues = to >> be aggressive and lash out on our staff and residents. >> >> We need someone that will attend to her requests quickly, intervene so >> there is no aggressive or physical harm to our residents and staff. >> >> I notice on your schedule it does not indicate this. It states follow i= n >> hallway. Keep distance. Toilet assistance. However intervention is >> required to reduce risk to our team and co residents. This was the whol= e >> point of have a one to one. >> >> If this is not a possible request of your team please let me know. Or i= f >> you require further discussion please let me know. >> >> Thank you, >> >> Shannon Rach, Executive Director >> Park Avenue Manor >> C: 289-962-1603 >> Shannon.rach@springliving.ca >> >> ------------------------------ >> *From:* Poulami Shah >> *Sent:* Wednesday, December 28, 2022 5:29:55 PM >> *To:* Lisa Barnes >> *Cc:* Amanda Ilines ; Amrita Veena > amrita.veena@thekey.com>; Shannon Rach ; >> Taylor Cleland >> *Subject:* Re: Companion services needed >> >> Hi Lisa, >> >> Akashdeep and Belize are scheduled for tomorrow for Helen 7am- 7pm, >> Akashdeep is confirmed for tomorrow, and the weekend and Belize for othe= r >> days. >> Taylor has sent the client consent agreement, if you could get that >> signed by the family that would be great. Also I needed an emerg