Re: HIll Hamnett - The Key - Payments Declining - Please Respond

--0000000000005d1fff0609aaa15c Content-Type: multipart/alternative; boundary="0000000000005d1ffe0609aaa15b" --0000000000005d1ffe0609aaa15b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes we can try. Do you have the dollar amount? I can't get into QB right now to look at the account. On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga = wrote: > @Vashon Palloo Would Tim's suggestion be an > option we could use ? > > Card has declined again and will not process through Converge. > > Client and contact are adamant that the card has no issues. > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas wro= te: > >> Could we use one of the other Canadian merchant services and debit the >> funds over? >> >> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >> wrote: >> >>> Hey Tim and Vashon, >>> >>> Not sure what else we can do here, my only other suggestion would be to >>> maybe try and run it through Solupay with the CAD conversion to see if = the >>> other platform will accept it. >>> >>> They seem reluctant to provide a new form of payment, so I have not >>> asked as they believe this is our internal error. >>> >>> Let me know what you think. >>> >>> Best, >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Contaras, Fotini >>> Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM >>> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please Respo= nd >>> To: John Janiga >>> Cc: Hammie >>> >>> >>> The the card is in good standing, so not sure what else can be done >>> here. >>> >>> On Tue, Nov 7, 2023 at 9:30=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Fotini and Hammie, >>>> >>>> I confirmed the CVV and account number entered is correct. >>>> >>>> Unfortunately, the card is still declining. >>>> >>>> Please advise on how we can proceed. >>>> >>>> I looked into this more and the reason is listed as >>>> >>>> "Merchants who receive a chargeback for a transaction placed with a >>>> Visa card may encounter reason code 82, which indicates an improperly >>>> processed transaction that the cardholder does not believe they should= be >>>> responsible for paying." >>>> >>>> Best Regards, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Nov 6, 2023 at 10:12=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Hello Fotini, >>>>> >>>>> I can confirm that we are using the credit card recently provided >>>>> ending in 3811. >>>>> >>>>> [image: image.png] >>>>> >>>>> I am currently verifying the CVV we have entered is the correct one o= n >>>>> file. >>>>> >>>>> Thank you for your patience. >>>>> >>>>>