Re: HIll Hamnett - The Key - Payments Declining - Please Respond

--0000000000006594960609aab5f7 Content-Type: multipart/alternative; boundary="0000000000006594950609aab5f6" --0000000000006594950609aab5f6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sure thing Vashon and thank you! Here you go. $4,449.54 [image: image.png] *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Nov 8, 2023 at 4:18=E2=80=AFPM Vashon Palloo wrote: > Yes we can try. Do you have the dollar amount? I can't get into QB right > now to look at the account. > > On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga wrote: > >> @Vashon Palloo Would Tim's suggestion be an >> option we could use ? >> >> Card has declined again and will not process through Converge. >> >> Client and contact are adamant that the card has no issues. >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Could we use one of the other Canadian merchant services and debit the >>> funds over? >>> >>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Hey Tim and Vashon, >>>> >>>> Not sure what else we can do here, my only other suggestion would be t= o >>>> maybe try and run it through Solupay with the CAD conversion to see if= the >>>> other platform will accept it. >>>> >>>> They seem reluctant to provide a new form of payment, so I have not >>>> asked as they believe this is our internal error. >>>> >>>> Let me know what you think. >>>> >>>> Best, >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Contaras, Fotini >>>> Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM >>>> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please >>>> Respond >>>> To: John Janiga >>>> Cc: Hammie >>>> >>>> >>>> The the card is in good standing, so not sure what else can be done >>>> here. >>>> >>>> On Tue, Nov 7, 2023 at 9:30=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Hello Fotini and Hammie, >>>>> >>>>> I confirmed the CVV and account number entered is correct. >>>>> >>>>> Unfortunately, the card is still declining. >>>>> >>>>> Please advise on how we can proceed. >>>>> >>>>> I looked into this more and the reason is listed as >>>>> >>>>> "Merchants who receive a chargeback for a transaction placed with a >>>>> Visa card may encounter reason code 82, which indicates an improperly >>>>> processed transaction that the cardholder does not believe they shoul= d be >>>>> responsible for paying." >>>>> >>>>> Best Regards, >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Mon, Nov 6,