Re: CANADA Jan 2026 Keys Bonus Overpayments Recovery

Hi Chuck,

Regarding the recovery of the bonus overpayments, would it be acceptable to
spread the deductions over 3 or 4 paychecks?

Thanks,
Irin

On Thu, Mar 19, 2026 at 10:25 AM Chuck Terlesky <cterlesky@thekey.com>
wrote:

> Hi Irin,
>
> After speaking with the team, they have asked some additional questions.
>
> 1) Can the owed amount just come off the future bonus? This is the best
> option for everyone involved.
> 2) No one wants to have a single payment
> 3) Could you please hold off on applying the deduction to this upcoming
> paycheck? Two of my employees are worried about making their rent payments.
> 4) There are 19 pay cycles left in the year - can you spread the payment
> across all pay cycles?
> 5) Can you provide a breakdown of the "correct final bonus"
>
> Thanks,
> Chuck
>
>
> On Thu, Mar 19, 2026 at 8:04 AM Sharon Speirs <sspeirs@thekey.com> wrote:
>
>> Thank you Irin for the clarification .
>> Yes it’s disappointing for the team but in the end they did not achieve
>> the targets and the message was sent to them quickly so they can plan for
>> the reversal.
>> I can imagine this was a nightmare for your team as well.
>> Kind regards
>> Sharon
>>
>>
>>
>>
>> Sharon, Speirs
>>
>> General Manager
>>
>> Vancouver, BC
>>
>> Office: 778.279.3634
>>
>> sspeirs@thekey.com
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Mar 18, 2026 at 3:50 PM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Tim and team,
>>>
>>> I wanted to clarify the source of the recent error.
>>>
>>> The issue was not due to Payroll sending or using the wrong file
>>> independently. Rather, the Compensation team provided Payroll with an
>>> incorrect file, and that file was used to process the payments.
>>>
>>> The discrepancy in the file was not identified by Compensation until
>>> after Payroll had already been completed.
>>>
>>> Please let me know if you need any additional details.
>>>
>>> Thanks,
>>> Irin
>>>
>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
>>> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>>>
>>>
>>> Irin Nahar Eva, PCP, PLP (CPM)
>>>
>>> Payroll Manager - Canada
>>>
>>> *647-932-6409 *
>>>
>>> irin.eva@thekey.com
>>>
>>>
>>>
>>>
>>> On Wed, Mar 18, 2026 at 3:48 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> @Chuck Terlesky <cterlesky@thekey.com> payroll sent the wrong file
>>>> over, which had the "target" payouts for each employee as opposed to the
>>>> actuals.
>>>>
>>>> On Wed, Mar 18, 2026 at 3:29 PM Sharon Speirs <sspeirs@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Irin
>>>>>
>>>>> My team is asking about the tax implications, specifically the taxes
>>>>> taken off due to the overpayment?
>>>>> How does that work so I can let them know how they will get it back?
>>>>> Sharon
>>>>>
>>>>> Sharon, Speirs
>>>>>
>>>>> General Manager
>>>>>
>>>>> Vancouver, BC
>>>>>
>>>>> Office: 778.279.3634
>>>>>
>>>>> sspeirs@thekey.com
>>>>>
>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Mar 18, 2026 at 11:05 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>>>
>>>>>> Hi Sharon:
>>>>>>
>>>>>> There was a discrepancy in the bonus amounts for this week’s
>>>>>> Vancouver payroll, and we need to deduct the overpayment.
>>>>>>
>>>>>> Could you please check with the team how they would like to recover?
>>>>>> Specifically, would they prefer a single deduction or to spread it across
>>>>>> multiple payments?
>>>>>>
>>>>>> Once you have confirmed their preference, we will issue a wage
>>>>>> agreement form based on that information.
>>>>>>
>>>>>> [image: image.png]
>>>>>>
>>>>>> Thanks,
>>>>>> Irin
>>>>>> --
>>>>>>
>>>>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
>>>>>> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>>>>>>
>>>>>>
>>>>>> Irin Nahar Eva, PCP, PLP (CPM)
>>>>>>
>>>>>> Payroll Manager - Canada
>>>>>>
>>>>>> *647-932-6409 *
>>>>>>
>>>>>> irin.eva@thekey.com
>>>>>>
>>>>>>
>>>>>>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Calgary, Alberta
>
> Calgary: 403-301-3777
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>

-- 

*For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
- canadapayroll@thekey.com <canadapayroll@thekey.com>*


Irin Nahar Eva, PCP, PLP (CPM)

Payroll Manager - Canada

*647-932-6409 *

irin.eva@thekey.com